[ERROR] When allow customer create account when checkout , we cannot process yo

  • Resolved beriber

    (@beriber)


    5 years, 5 months ago

    when i set woocommerece “Allow customers to create an account during checkout”
    then when i try to checkout without login , after fill the form and password, always show
    “error we cannot process your request please try again”
    But after i investigate , the account is created , but no order was places
    then when i try to checkout again with account has been created earlier it flawlessly checkout

    so i conclude , when there is no account , checkout is always “error we cannot process your request please try again”

    what should log or Error code i looking for ?
    i clueless about this

    thankyou so much for your help guys

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    To troubleshoot this further, please share a copy of your system status report as found under **WooCommerce > System Status**? It sounds like there might be template overrides in place from your theme although I can say for sure just yet ??

    Thread Starter beriber

    (@beriber)

    Here my status report
    ### WordPress Environment ###

    WordPress address (URL): https://reseller.supermom.co.id
    Site address (URL): https://reseller.supermom.co.id
    WC Version: 3.7.1
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.2.4
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: id_ID
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.39 (Unix) OpenSSL/1.0.2k-fips
    PHP Version: 7.3.4
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.36

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.40-MariaDB
    Max Upload Size: 8 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.7.1
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ?
    Total Ukuran Database: 145.04MB
    Ukuran Data Database: 121.87MB
    Ukuran Indeks Database: 23.17MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.25MB + Index: 0.58MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 1.95MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 8.52MB + Index: 5.55MB + Engine InnoDB
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 6.52MB + Index: 0.27MB + Engine InnoDB
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    wp_caos_webfonts_subsets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_sets: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_uss: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
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    wp_posts: Data: 2.09MB + Index: 0.56MB + Engine InnoDB
    wp_provinces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_quform_entries: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_quform_entry_data: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_quform_entry_entry_labels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_quform_entry_labels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_quform_forms: Data: 0.31MB + Index: 0.03MB + Engine InnoDB
    wp_quform_sessions: Data: 37.64MB + Index: 0.00MB + Engine InnoDB
    wp_regencies: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_remove_menu_admin_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shipment_status_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shippment_provider: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wow_hep: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpml_mails: Data: 36.02MB + Index: 0.00MB + Engine InnoDB
    wp_xcloner_scheduler: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.98MB + Engine InnoDB

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (62) ###

    Asset CleanUp: Page Speed Booster: oleh Gabriel Livan – 1.3.4.5
    Laps: oleh Andrey “Rarst” Savchenko – 2.0
    Redux Framework: oleh Team Redux – 3.6.15
    PW Advanced Woo Reporting: oleh Proword – 5.3 – Tidak dites dengan versi WooCommerce yang aktif
    Ultimate Addons for WPBakery Page Builder: oleh Brainstorm Force – 3.18.0
    Migrasi semua-dalam-satu WP: oleh ServMask – 7.8
    CMB2: oleh CMB2 team – 2.6.0
    Code Snippets: oleh Shea Bunge – 2.13.3
    Contact Form 7: oleh Takayuki Miyoshi – 5.1.4
    Contact Form CFDB7: oleh Arshid – 1.2.4.7
    Coupon Wheel For WooCommerce and WordPress: oleh Jure Hajdinjak – 2.7.0 – Tidak dites dengan versi WooCommerce yang aktif
    Webcraftic Disable Admin Notices Individually: oleh Webcraftic – 1.1.1
    Elfsight Pricing Table CC: oleh Elfsight – 2.3.0
    Facebook for WooCommerce: oleh Facebook – 1.9.15 – Tidak dites dengan versi WooCommerce yang aktif
    Fake Notifications: oleh Dmytro Lobov and Wow-Company – 2.3
    Google Analytics Dashboard for WP (GADWP): oleh ExactMetrics – 5.3.9
    Insert PHP Code Snippet: oleh xyzscripts.com – 1.3
    WPBakery Page Builder: oleh Michael M – WPBakery.com – 6.0.3
    Loco Translate: oleh Tim Whitlock – 2.3.0
    Elements for Users – Addon for WPBakery Page Builder: oleh Mehmet Celik – 1.5.2
    Midtrans – WooCommerce Payment Gateway: oleh Midtrans – 2.14.0 – Tidak dites dengan versi WooCommerce yang aktif
    Moota Woocommerce: oleh Moota.co – 0.6.1 – Tidak dites dengan versi WooCommerce yang aktif
    Ongkos Kirim Dakota: oleh – 1.0.0 Jangan lupa install woongkir – Tidak dites dengan versi WooCommerce yang aktif
    Popup Maker – Advanced Targeting Conditions: oleh WP Popup Maker – 1.4.0
    Popup Maker – Exit Intent Popups: oleh WP Popup Maker – 1.3.0
    Popup Maker: oleh Popup Maker – 1.8.13
    Product Visibility by User Role for WooCommerce: oleh WP Wham – 1.5.0
    Quform: oleh ThemeCatcher – 2.7.0
    Recover Abandoned Cart: oleh Fantastic Plugins – 21.5 – Tidak dites dengan versi WooCommerce yang aktif
    Really Simple SSL: oleh Rogier Lankhorst
    Mark Wolters – 3.2.5

    Remove admin menus by roles: oleh Manu225 – 1.02
    WooCommerce Estimated Shipping Date Per Product: oleh Magerips – 1.8 – Tidak dites dengan versi WooCommerce yang aktif
    Soon: oleh Rik Schennink – 1.11.0
    Sucuri Security – Auditing, Malware Scanner and Hardening: oleh Sucuri Inc. – 1.8.21
    Tawk.to Live Chat: oleh Tawkto – 0.4.1
    TinyMCE Advanced: oleh Andrew Ozz – 5.2.1
    UpdraftPlus – Backup/Restore: oleh UpdraftPlus.Com
    DavidAnderson – 2.16.12.24

    User Role Editor: oleh Vladimir Garagulya – 4.51.3
    Warp iMagick – Image Compressor: oleh Dragan ?uri? – 1.0.5
    WC Custom Thank You: oleh Nicola Mustone – 1.2.1 – Tidak dites dengan versi WooCommerce yang aktif
    WooCommerce Dynamic Pricing & Discounts: oleh RightPress – 2.3 – Tidak dites dengan versi WooCommerce yang aktif
    WooCommerce Address Book: oleh Hall Internet Marketing – 1.7.1
    Advanced Shipment Tracking for WooCommerce: oleh zorem – 2.6.1
    Checkout Field Editor for WooCommerce: oleh ThemeHigh – 1.3.9
    Advanced Order Export For WooCommerce: oleh AlgolPlus – 3.0.3
    WPC Product Bundles for WooCommerce (Premium): oleh WPclever.net – 3.7.2
    WooCommerce AJAX Cart: oleh Moises Heberle
    Alex Szilagyi (contributor) – 1.3.4 – Tidak dites dengan versi WooCommerce yang aktif

    WooCommerce Google Analytics Integration: oleh WooCommerce – 1.4.14
    WooCommerce Shipping Pro with Table Rate: oleh PluginHive – 3.1.7
    WooCommerce Order Status & Actions Manager: oleh Actuality Extensions – 2.3.7 – Tidak dites dengan versi WooCommerce yang aktif
    WooCommerce: oleh Automattic – 3.7.1
    WooCommerce Email Customizer with Drag and Drop Email Builder: oleh Flycart Technologies LLP – 1.5.8 – Tidak dites dengan versi WooCommerce yang aktif
    Woodmart Core: oleh – 1.0.16
    Woongkir: oleh Sofyan Sitorus – 1.2.12
    Asset CleanUp: Page Speed Booster: oleh Gabriel Livan – 1.3.4.5
    WP Cerber Security, Antispam & Malware Scan: oleh Cerber Tech Inc. – 8.4
    WP Mail Logging: oleh Christian Z?ller – 1.9.1
    WP Mail SMTP: oleh WPForms – 1.6.2
    WordPress Persistent Login: oleh Luke Seager – 1.3.6
    WP Rocket: oleh WP Media – 3.3.1
    YITH Automatic Role Changer for WooCommerce Premium: oleh YITHEMES – 1.3.5 – Tidak dites dengan versi WooCommerce yang aktif
    YITH WooCommerce Customize My Account Page: oleh YITHEMES – 2.2.10 – Tidak dites dengan versi WooCommerce yang aktif

    ### Inactive Plugins (3) ###

    CF7 Pilih Provinsi by Ajax: oleh –
    WebP Express: oleh Bj?rn Rosell – 0.17.2
    WooCommerce Admin: oleh WooCommerce – 0.20.0

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    aaa-wp-cerber.php: oleh Cerber Tech Inc. – 1.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: IDR (Rp)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    variation (variation)
    woosb (woosb)
    yith_bundle (yith_bundle)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #1682 – /belanja/
    Keranjang Belanja: #9 – /cart/
    Checkout: #10 – /checkout/
    My account: #11 – /my-account/
    Syarat dan ketentuan: #4711 – /syarat-dan-ketentuan/

    ### Theme ###

    Name: Woodmart Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Woodmart
    Parent Theme Version: 3.6.1
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ?

    ### Templates ###

    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php versi 3.5.0 sudah lama. Versi inti adalah 3.7.0
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php versi 3.5.0 sudah lama. Versi inti adalah 3.7.0
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-product_cat.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php

    Outdated Templates: ?

    Pelajari cara memperbarui

    ### Action Scheduler ###

    Complete: 1.304
    Oldest: 2019-09-14 05:04:15 +0000
    Newest: 2019-10-15 04:43:57 +0000

    Pending: 2
    Oldest: 2019-10-15 05:43:57 +0000
    Newest: 2019-10-15 05:43:57 +0000

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `

    Plugin Support RK a11n

    (@riaanknoetze)

    Thanks for that status report, that really comes in handy ??

    When working through the report, I noticed the following possible culprits:

    • There are indeed template overrides in place (including ones used on the checkout page)
    • There are a few plugins that focus on the checkout page (Field Editor, and to a lesser extent, Custom My Account)

    With this in mind, are you still experiencing the same issue after deactivating those plugins I mentioned and switching to the default [Twenty Nineteen](https://www.ads-software.com/themes/twentynineteen/) theme? If you’d rather run that test on a staging/testing site, have a look at the following guide on how to do that: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter beriber

    (@beriber)

    okay let me test on stagging

    i wonder if debug.log useful too for finding ?
    i mean debug file from wordpress

    whad do you mean by ” template overrides in place” what template ?

    NB:i running some custom code snippet using Code Snippets: oleh Shea Bunge – 2.13.3
    on Checkout pages, how to check if it got some error ?

    Plugin Support RK a11n

    (@riaanknoetze)

    As far as I’m aware, the debug log would only pick PHP warnings/errors, not logic errors that have sound coding behind them ??

    In terms of your questions:

    whad do you mean by ” template overrides in place” what template ?

    The system status report shows that your theme is overriding the following WooCommerce templates:

    
### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php versi 3.5.0 sudah lama. Versi inti adalah 3.7.0
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php versi 3.5.0 sudah lama. Versi inti adalah 3.7.0
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-product_cat.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

    how to check if it got some error ?

    You’ll want to check whether your code does what you’d like it to do. The best place to check that will be with the larger development community as they’ll be able to review any custom code that you’ve already written (e.g. Stackexchange)

    Thread Starter beriber

    (@beriber)

    Yes finally found it
    the plugin WooCommerce Address Book: oleh Hall Internet Marketing – 1.7.1
    doesn’t compatible with my custom code that add custom addresses input in checkout field
    so i remove my custom code , and it good to go

    Big thanks to @riaanknoetze for supporting me

    btw can i remove the wordpress status report above , because i thing that will be security concern because it expose version and databases other stuff

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