Error when booking

Hi @dominicusb.

Can you share a link? Also, what version of our plugin are you using?

Thanks.

I have version 3.2.15 installed

it has worked for years but not anymore

sincerely,

D

sorry the site requires a password as it’s non-profit and private

wp 6.5.2

php 8.3.6

I just tried to do a booking from the backend and it let me know: “Sorry there was a problem”

When I look at the reservations it has been reserved, but when I cancel it wp informed me that there is a critical error and I should follow the email sent to me.

I don’t get any email confirmation of the booking OR from wp explaining the critical error

Hello,
Would you like a temporary login for looking at the matter?

How should I send this to you?

Sincerely, Dominicus

Hi @dominicusb.

It is not safe to disclose your password here, so we will try to fix the error without it.

Can you try creating a new booking calendar and a new theme and form for it (don’t use extra fields for the calendar)?

Don’t forget to add the prices and other options.

Thanks.

i tried with a new theme and new calendar and made a testbooking from the backend and the error is the same

sorry, there was an error and the ”book now” clickable button keeps spinning like it doesn’t want to go further

what now?

Hi @dominicusb.

Some of our users also experience this error due to problems with the hosting server. Can you try it on another hosting or locally?

Thanks.

ok I will copy it to a local dir and run it from there. Will take some time though as I’m currently in the middle of a huge workload and this is on my sparetime

Hi.

Since you have not informed us of the results, we will close this topic. If you have any other questions, please let us know.

Thanks.

please don’t close it yet. I will have time this weekend to view it locally on my computer. Will post the results then.

thanks

Hi

I wonder if you could look at my site and help me find the error as I haven’t time to search for it myself.
It’s a non-profit site for members only and you have to login to access the booking calendar.
The only error is “Sorry there was an error” or something similar. This is when booking. I tried making a new calendar and booking but the error was the same.

Please let me know if you can help me – I can also pay a fee for the support as it’s away from my own job if I have to make time for it.
Let me know and I will let you know privately a username, password and site info

Thanks,

Dominicus

• This reply was modified 1 month, 3 weeks ago by dominicusb.

I have a backup from akeeba backup if you want to have it and error search that way?
I have backups from 2 years back

I think the problem is in the emailing as the booking is registered but the email to confirm is not sent out. I have a few plugins in use to help me send newsletters etc.