Error when cancelling payment

  • Resolved lola99

    (@lola99)


    2 years, 8 months ago

    Hi
    from the Paypal page if i click on “cancel payment and return to site” he’s sent back to the checkout page and above the paypal button there is this error message

    document.getElementById(…) is null

    what should i do?

    thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mihai Joldis

    (@misulicus)

    Hi @lola99

    Are you using the PayPal Standard payment gateway or the new PayPal Commerce?

    Thread Starter lola99

    (@lola99)

    I have the same error message if i select

    Paypal + paypal standard gateway
    or
    Paypal + no gateway

    everything is checked with green marks

    • This reply was modified 2 years, 8 months ago by lola99.
    Plugin Support Mihai Joldis

    (@misulicus)

    Hi @lola99

    Could you please send in a ticket to our team via the Support page on our website? We would like to look closely at this but we do require some more information that we can’t request here.

    Plugin Support Mihai Joldis

    (@misulicus)

    This issue will be resolved in the EDD 3.0.2 release.

Viewing 4 replies - 1 through 4 (of 4 total)
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