Error when checking out using gift card and Square

  • Hi there,

    We are using the free YITH Gift Cards plugin. When someone goes to checkout with a gift card but their balance does not cover the entire order, they are required to pay the rest with credit card via Square. When they try to do that, they will get this message: An error occurred, please try again or try an alternate form of payment.

    The order goes through as failed. The error you can see on the order page is: Square Payment Failed (Status code VALUE_TOO_LOW: total requested amount 0 is below the minimum allowed) Order status changed from Pending payment to Failed.

    I started with Square support, who then told me to ask WooCommerce support. The WooCommerce support person thinks that the plugin is modifying the charge amount sent to Square and changing it to?0, which is an invalid amount for creating a payment request via Square. The issue is, the charge amount should not be ‘0’, because there is still an outstanding balance.

    Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi there,
    Thank you for contacting us!

    Unfortunately, this seems a problem of incompatibility. If the order amount is updated correctly on the checkout page, then our plugin is working fine but the gateway is not taking the correct amount.

    There’s not much we can do about it unfortunately, they shouldn’t send you to WooCommerce support as the problem happens in the process between our plugin and theirs.

    We can’t take over this issue in the free forum.
    Thanks for your comprehension.

    Have a nice day!

Viewing 1 replies (of 1 total)
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