Error when click setting menu

Hi @obaviet,

We are unable to reproduce the issue locally. It seems to be a site-specific issue. Please share a screenshot of the issue that you are facing so that I can related more with it.

@jahidulhassan please see here https://ibb.co/SNzG3mh

This is a serious systemic issue because I tried with the default wordpress

Hi @obaviet

It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the below-described steps.

• Please deactivate all plugins except the Dokan, Dokan Vendor Dashboard, and WooCommerce.

If the above method doesn’t resolve your problem, go for the next.

• Switched to any default theme like Twenty Twenty or Storefront.
• Clear your site cache as well as the browser cache and try the process again.

You can follow this third-party article to trace the conflict.

If the problem gets resolved, it can be said that there’s a conflicting theme or plugin on your site.

I hope the information will help.

Thanks!

Hello @tanvirh

Have you tried it yet? As I said, I tested it with default wp i.e. no other plugins or themes.

Hi @obaviet

I’ve thoroughly reviewed the issue you raised, and after testing it in my local environment, I was unable to replicate the problem. This suggests that the issue you’re experiencing may be related to a conflict.

I hope this information is useful.

Thank you!

Hello @tanvirh

you can test here:

https://tet.carvepay.com/wp-admin/

adminoba

E7aIe#0blywB0xrl

Hi @obaviet

Regrettably, we are unable to request or verify website credentials in a public forum. To ensure the security of your website, I strongly advise that you change the credentials you’ve shared. As this is a public platform, sensitive information like credentials can be accessed by all forum members, posing potential risks to your website.

We appreciate your understanding and cooperation in this matter.

Thanks!

It’s just a test website, not a problem @tanvirh

Error when click setting menu

Hi @adio93,

Could you please tell us more about the error you are facing? This will help us understand the issue and provide you with specific guidance. To explain the issue better, you may use this third-party tool: https://loom.com/ to record your screen and share the video link here.

Cheers!

Hi @obaviet,

Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

Thanks!