Error when connecting

  • Resolved thomaswebdesigns

    (@thomaswebdesigns)


    2 months, 2 weeks ago

    Hello,

    I am getting error: The request to the authentication proxy has failed with an error: site not found Get help. When I click on Sign in with Google in Site Kit. How to fix it?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    @thomaswebdesigns Thanks for reaching out. To troubleshoot this further, please share the following:

    1. Your Site Health information. You can use this form?to share privately if preferred.??
    2. Have you recently performed a site migration or changed your website URL/domain?
    3. If you did migrate or changed= your URL/domain, do you recall having?reset Site Kit?prior to this? I ask as ideally a user should reset the plugin before making URL changes. That way none of the old records, including callback URLS, after migrating to a new URL will existing for the same access tokens.

    Note that if you didn’t already reset Site Kit, please don’t do so just yet. Based on the above I’ll provide you with the most suitable troubleshooting suggestions to ensure Site Kit either does find the correct site records for your site, or you can complete setup via other means.

    Let me know if you have any questions with the above.

    Thread Starter thomaswebdesigns

    (@thomaswebdesigns)

    We haven’t done any migration recently. We were using Google Analytics for WooCommerce till recently.

    I have filled form with site health check

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @thomaswebdesigns Thanks for sharing the information. Could you please confirm if when following the troubleshooting steps here, do you encounter the same error? If you do not see the same issue then this means that the cause is likely a plugin conflict.

    Could you also try performing a Site Kit reset if the above troubleshooting steps do not work for you. Are you able to set up Site Kit and not see the error after performing a reset?

    Thread Starter thomaswebdesigns

    (@thomaswebdesigns)

    Hi

    I enabled trouble shooting mode. But still getting same error.

    I dont see any option in sitekit to reset. How to proceed further?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @thomaswebdesigns You can perform a Site Kit reset by going to?Site Kit > Settings > Admin Settings > Reset Site Kit. Are you able to do this?

    Thread Starter thomaswebdesigns

    (@thomaswebdesigns)

    In WP admin? I dont see settings option under site kit

    Plugin Support Adam Dunnage

    (@adamdunnage)

    If you are unable to reach the reset option from within Site Kit then you can also do this from the WordPress admin side-menu by going to Tools > Available Tools > Reset Site Kit. Can you see this option?

    View post on imgur.com
    Plugin Support Adam Dunnage

    (@adamdunnage)

    @thomaswebdesigns I just wanted to check in and see if you ere able to perform the reset and see if it helped to resolve your issue?

Viewing 8 replies - 1 through 8 (of 8 total)
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