Error when disconnecting from Central (fails with invalid token)

  • Hi, I am trying to disconnect a site from Central but get this error:

    The errors is gone with the blink of an eye. I had to slow down the network connection in the developer tools to be able to read it.

    I already tried to log out and back in WP, disabled and enabled the plugin, but it keeps failing to disconnect.

    I think this is caused by the following steps:

    1. I cloned a site that has the WordFence plugin connected to Central.
    2. After cloning, both sites indicate WF is connected to Central. Obviously incorrect, because only the old source site is connected, the clone isn’t.
    3. So on the clone, you click [Disconnect from Central]. This removes the connected status in the WF plugin, but it also removes the original site from WF Central, while the connection status on the old source site remains ‘connected’.
    4. So in the WF plugin on the old source site, you also have to click [Disconnect from Central] and then reconnect again. This always worked, until now.

    So, 1 question and a 1 feature request (again)

    • Question: how do I disconnect and reconnect the old source site from Central? Because the connection status in WP is ‘connected’ while the site isn’t listed on Central.
    • Feature request: fix the connection issues with Central after a site was cloned. Check the domain name when you disconnect a site from Central and only remove the current domain from Central. So when DomainA is cloned to DomainB and you disconnect DomainB, then change the WF status in the plugin on DomainB to disconnected and in WF Central itself, only remove DomainB (if it exists) and don’t remove DomainA.
      Also let the WF plugin check if it is still connected. Not just by a token as it seems to do, but (also) by domain name.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @jpnl

    Use the trash icon under the Connection Issues tab in the Wordfence Central tool in your wordfence.com account to remove the site.

    In the plugin, expand the Other Tests section on the Wordfence Tools >> Diagnostics page and press the button to CLEAR LOCAL CONNECTION DATA. You will need to have at least Wordfence version 7.11.2 installed to see this option.

    Now try to connect to Wordfence Central from the Wordfence Central Status widget on the Wordfence plugin Dashboard page and let me know if that fixes it.

    Thread Starter John-Pierre Cornelissen

    (@jpnl)

    Thanks. I could reconnect now, even without following your steps. I suppose it must have been a caching issue. I’ll check next time with another clone how it goes and report back here. Should be somewhere later this week.

    Note: the steps I provided before don’t cause a site to appear on the ‘connection issues’ tab in central. If you clone a site and ‘disconnect’ the clone (between brackets because it was never connected), it effectively disconnects the original site.

    Thread Starter John-Pierre Cornelissen

    (@jpnl)

    After cloning a site I found that the source was also disconnected to Central. I can’t recall if that was also the case before cloning, so I’ll have to check again next time. Thanks.

    Plugin Support wfphil

    (@wfphil)

    Hi @jpnl

    Thank you for the update.

    Hi, I cloned another site today and had the same issue. You suggestion to CLEAR LOCAL CONNECTION DATA fixed the problem.

    However, the source of the issue still exists as I described in my original post. It (c)(sh)ould be fixed as described there too.

    Thanks
    JP

    Hi, any news on this?

Viewing 6 replies - 1 through 6 (of 6 total)
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