Error when domain points to named servers

  • Resolved ionian

    (@ionian)


    2 years, 1 month ago

    Hi, I have the plugin working when the domain points to the named servers as the host but get an error when the domain points to exteranl named servers. Is the some DNS change that I need to make?

    Thanks
    Ian

    Here’s the debug report:

    Backtrace:
[0] wp_mail called at [/home/holland/go-brand.com/wp-content/plugins/wp-mail-smtp/src/Admin/Pages/TestTab.php:314]
[1] WPMailSMTP\Admin\Pages\TestTab->process_post called at [/home/holland/go-brand.com/wp-content/plugins/wp-mail-smtp/src/Admin/ParentPageAbstract.php:265]
[2] WPMailSMTP\Admin\ParentPageAbstract->process_actions called at [/home/holland/go-brand.com/wp-includes/class-wp-hook.php:307]
[3] WP_Hook->apply_filters called at [/home/holland/go-brand.com/wp-includes/class-wp-hook.php:331]
[4] WP_Hook->do_action called at [/home/holland/go-brand.com/wp-includes/plugin.php:476]
[5] do_action called at [/home/holland/go-brand.com/wp-admin/admin.php:175]
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support David

    (@dpinson)

    Hi there @ionian,

    Thanks for sending over the backtrace information. Is there more to the error message? Also, which mailer service are you trying to connect to?

    If you can provide additional information, that should help us get you pointed in the right direction.

    Thanks!

    Thread Starter ionian

    (@ionian)

    Hi David and thanks for the reply.
    I am trying to use 123-reg

    Here’s more. Please let me know if ther’s anything else to help.

    Mailer: Other SMTP
SMTP Error: Could not connect to SMTP host.
Debug Output:
Connection: opening to ssl://smtp.123-reg.co.uk:465, timeout=300, options=array()
Connection failed. Error #2: stream_socket_client(): unable to connect to ssl://smtp.123-reg.co.uk:465 (Connection refused) [/home/holland/go-brand.com/wp-includes/PHPMailer/SMTP.php line 389]
SMTP ERROR: Failed to connect to server: Connection refused (111)
SMTP Error: Could not connect to SMTP host.
    Thread Starter ionian

    (@ionian)

    Hi David,
    A bit more info on this and thanks for any help you can give.
    I am trying to connect to 123-reg.co.uk
    The website is not hosted by 123-reg it’ at kualo.com
    From email is my regular email address
    Force from email is checked
    Return path is checked
    Other SMTP is checked
    SMTP host is smtp.123-reg.co.uk
    Encryption SSL
    Port 465
    Auto tls is ON
    Authentication is ON
    SMTP username is same as the from email address
    Password has been entered.

    Plugin Support David

    (@dpinson)

    Hi there @ionian,

    Thanks for posting that. The connection is failing, but there doesn’t appear to be a specific reason why. When we’ve seen this in the past, it’s typically because either the server you’re hosted on is blocking remote SMTP connections, or the server you’re trying to connect to is refusing the connection. Usually, it’s the first one. A lot of web hosts block remote SMTP connections, which prevents your connection from making it off of your server.

    What I suggest doing is trying to connect to another SMTP account. This can help tell you what is causing the problem.

    For instance, if you have another SMTP account, such as one with SMTP2Go, and you can connect to it, it means the issue is likely with the SMTP account you’re trying to connect to. If you can’t reach your test account, it means your server is likely blocking remote SMTP connections. In that case, you would need to reach out to your web host to find out if they can allow your connection to go through.

    I hope that helps! Have a great day! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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