Error when duplicating products in Woocommerce app

  • Resolved moscolonilucas

    (@moscolonilucas)


    1 year, 9 months ago

    Hello. I’m having trouble duplicating products in the Woocommerce app. From a browser (whether mobile or computer) there is no problem.
    The app is up to date, as is the Woocommerce plugin on the web.
    It happens to me on 2 websites that are almost the same (one was born from the other by exporting it to another domain)
    It seems to only happen with variable products. But the simple ones were recently added and they are few.
    Even though I get the error and it doesn’t redirect me to the duplicate product, when I go to all the products, it shows the copy as draft but without the variations and as “Out of Stock”

    The page I need help with: [log in to see the link]

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  • Hello,

    I’m having trouble duplicating products in the Woocommerce app...
    It happens to me on 2 websites that are almost the same (one was born from the other by exporting it to another domain)...     It seems to only happen with variable products.?

    Even though I get the error and it doesn’t redirect me to the duplicate product, when I go to all the products, it shows the copy as draft but without the variations and as “Out of Stock”

    I understand there is an error when duplicating products.

    Can you provide the error message, and screenshot of the error on your end?

    Can you provide clear steps to know exactly how you are duplicating the products on your site?

    One alternative solution to duplicate products is using CSV files via the default CSV Importer and Exporter, https://woocommerce.com/document/product-csv-importer-exporter/ Can you try this way to see if it works properly on your end?

    Let us know how that goes.

    Thread Starter moscolonilucas

    (@moscolonilucas)

    Hello, good afternoon. The error message: https://ibb.co/J25Qf3S

    The process I follow:
    1) I enter the app
    2) I access “Products” in the menu
    3) I access a product
    4) In the drop-down that appears when clicking on the 3 dots (top left right of the screen) I select “Duplicate”.

    In the import and export of products with CSV there was never a problem.

    Hi,

    I was doing the same steps on my end, I have the Android WooCommerce App. And the product is duplicated:

    To take a closer look, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Important: Please include a link to this forum thread.

    We will be able to help you further there ??

Viewing 3 replies - 1 through 3 (of 3 total)
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