Error when importing the CSV file

  • Resolved sami770

    (@sami770)


    6 months ago

    Love your plugin and use it on many sites without a problem at all.
    But I just started to use it on a new site, and no matter how I try to upload the CSV file, I always get that annoying error “file upload error”.
    This is what I have tried so far:
    – I checked the CSV file carefully and made sure it did not contain anything that could lead to an error, I also tried saving the csv with and without a BOM, and I also tried to create another CSV with only a few rows. Nothing worked. The CSV file size is only 54 KB.
    – I have tried to disable all plugins except for your plugin, just in case its a plugin that cause this error – it did not help.
    I have tried to clean the cache on server level – it did not help!
    – I let a professional tech support guy from Cloudways work on this issue for almost 30 minutes (!!!) but also he could not figure out what is the issue.
    – tried to upload the file via FTP, web browser, and URL – nothing worked.

    The website is on a fast VPS server on cloudways, a strong server with an updated PHP version and all other settings are also updated.

    What else can I do to make your plugin work already???

    • This topic was modified 6 months ago by sami770.
    • This topic was modified 6 months ago by sami770.
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  • Plugin Author smackcoders

    (@smackcoders)

    Hi @sami770,

    Thank you so much for your kind words about our plugin and for your detailed feedback.

    To help us resolve the issue you’re experiencing, could you please share your server’s debug error log? This information will be invaluable in diagnosing and addressing the problem.

    We appreciate your patience and are committed to helping you get this resolved quickly.

    Plugin Author smackcoders

    (@smackcoders)

    Since we have not received any response from you for more than two weeks, we are marking this issue as resolved. If you can provide the debug error log from your server or need any further assistance, please feel free to reopen this topic or start a new one. We would be happy to help.

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