Error when mixing coupons

  • Resolved Andreas

    (@stylingagenten)


    6 months ago

    Hi! When I add a “Give Away Product” it works fine in general. But when customer have this Give away product in cart and they try to add another coupon that is checked with “cannot be used in conjunction with other coupons.” the checkout screen hangs. The customer then need to refresh the page and then the new coupon is added, but the give away products is gone from the cart.

    Is this a general bug you do have?

    How can I come around it? If it cant be combined it should be a message or similar. The Give Away product should also be able to combine with different coupons, even if the coupons cant be added together with other coupons. How can I manage this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Andreas

    (@stylingagenten)

    Hi, any update of this?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @stylingagenten ,

    Greetings from WebToffee Support!

    Thank you for reaching out regarding the issue you’re experiencing. To better understand and analyze what’s happening and why this behavior occurred, we need some additional information. Could you please provide the following details?

    1. Screenshots of the coupon edit pages for the BOGO coupon and any other coupon where the ‘individual use only’ option is enabled.
    2. The coupon codes so that we can test the same scenario on your site.
    3. The WooCommerce System Status report: You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This report provides details about your site environment and configurations.

    If you have any privacy concerns regarding sharing these details, you may share them securely through this link.

    Once we have this information, we’ll be better equipped to assist you.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@stylingagenten ,

    We haven’t heard back from you for a while. As this thread has been inactive for a while, we are marking it as resolved.

    You may create a new thread if you require any further assistance.

    Thread Starter Andreas

    (@stylingagenten)

    Hi,

    Thanks for your notice, I did just send the information you needed since the error/bug still presist.

    Have a great day!

    //Andreas

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.