Error when switching blog for first time after updating

Hi,

We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.

Regards,
BestWebSoft Support Team

Hi syntax53,

Unfortunately, it was impossible for us to reproduce the problem locally.

We kindly ask you to describe your actions step-by-step. Please specify, on which page does the problem occur. Does it appear in the front-end, on the Dashboard, on the plugin settings page, or on any page in the admin panel? Does the problem disappear when updating the page? Could you please provide a link to the website?

Also, how exactly are you switching to a blog: from the admin panel, or you simply navigate to the Dashboard of another blog as a super-admin?

Since this data is confidential, maybe, it would be better if you created a private ticket on our support forum https://support.bestwebsoft.com/. In this ticket add a link to this post, so that we could recall the case immediately.

Regards,
BestWebSoft Support Team

I am not able to replicate it now either by creating a new site. It must have something to do with an upgrade process when the addon is updating on an already existing site?

Just a note though, when I turn debugging on for wordpress I see these:

Notice: Undefined index: cptch_login_form in D:\path\to\wp\wp-content\plugins\captcha\captcha.php on line 205

Notice: Undefined index: cptch_comments_form in D:\path\to\wp\wp-content\plugins\captcha\captcha.php on line 210

Notice: Undefined index: cptch_register_form in D:\path\to\wp\wp-content\plugins\captcha\captcha.php on line 221

Notice: Undefined index: cptch_lost_password_form in D:\path\to\wp\wp-content\plugins\captcha\captcha.php on line 232

Hi syntax53,

We kindly ask you to provide a link to the page (with Debugging enabled), on which the problem occurs.

Regards,
BestWebSoft Support Team

Sorry, the website I am working on is not front-facing yet.

Dear Matt,

Unfortunately, it is hard for us to find a solution without the access to the website. If you still need our help:

1. We kindly ask you to provide a link to the page (with Debugging enabled), on which the problem occurs.
2. Please provide your system status – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit.

Regards,
BestWebSoft Support Team

I am not able to replicate the problem now. I will post a new thread if it happens again.

Dear Matt,

Please feel free to contact us with any questions in future. In case the problem appears again, please let us know at once, and we will do our best to help you solve it.

Regards,
BestWebSoft Support Team