Error when Testing New User Role

I noticed that the “woocommerce” plugin was included in the error message, so I decided to temporarily disable this woocommerce plugin.

Now, after I login as the Administrator, when I click on the “Test this user” link under the new user that I’ve added, instead of getting the error message that I got before I get an alert that reads: “Sorry, you are not allowed to access this page.”

I then clicked back and forth a bit, and then noticed that the new user’s name appeared on the upper right corner, which seems to indicate that I’m seeing backend environment that this new user would be seeing.

In the user’s left sidebar the only options are:
1.) Media
2.) Pages
3.) and Contact

When I click on the Pages tab of this left sidebar I then see a list all of the site’s webpages, instead of just the specific single webpage that I indicated (through PublishPress) to be accessible to this new user.

In addition to this I see that I am unable to make any changes to any of the webpages listed, as the page editing field appears blank. However, I also see that I’m unable to make any changes to the
specific webpage that I indicated (through PublishPress) to be accessible to the new user. The page editing field for this particular webpage also appears blank.

Why, when I test the new user’s backend environment, am I unable to make any changes to the webpage that I made accessible to the new user through PublishPress?

Hi @alexwp333

Could you please try this guidance: https://publishpress.com/knowledge-base/wordpress-admin-area-access-for-woocommerce-users/ ?

Thanks,

Thank you Riza,

I’ve deactivated woocommenrce altogether, so my primary question right now has to do with not being able to make any changes to the webpage that I made accessible to the new user through PublishPress.

Here are my current settings:

Users: Newly created role name appears correctly under the new user’s Roles column
Capabilities > Roles: shows role name and 1 user, the user that I assigned
Capabilities > Capabilities > Editing tab: Pages checkboxes are all checked
Permissions > Groups: says “Edit Page (2), Read Page (1)”
Specific Permissions > Read-Pages-Enabled: checkbox is currently unchecked
Specific Permissions > Edit-Pages-Blocked: checkbox is currently unchecked

I changed the Edit-Pages-Blocked to Edit-Pages-Enabled, and am still getting a blank Edit Page field when logged in as the new user, and select the Classic Editor option for the particular webpage assigned to this user.

When I review the Specific Permissions page again it appears as follows:
Read-Pages-Enabled: checkbox next to webpage name is currently unchecked
Edit-Pages-Blocked: checkbox next to webpage (with asterisk*) name is currently unchecked
Edit-Pages-Enabled: checkbox next to webpage name is currently unchecked

The way that these settings are displayed is somewhat confusing.

Question #1: Why are the two different states (Blocked AND Enabled) showing up under the Edit-Pages?

Question #2: How can I fix the settings so that the new user is able to access an editable (not blank) Edit Page field?

Hi @alexwp333

You have really long description text. Please attach some screenshots on how it behaves now, and how do you want it to behave. If there is a loom video recording, it will be better so we can understand your issue much better on your case.

Thanks Riza,

I have taken a number of screenshots, and am now ready to share them here. Unfortunately I don’t see any kind of Add Media button as I’m typing in this new post. Right now, I only see a row of icons bthat only allow me to format the text.

Can you please provide me with instructions on how to attach my screenshots?

Thanks again,
Alex

Hi Alex,

You can attach the screenshot on image hosted service such as https://imgur.com/ or you can also use Google Drive instead.

Thanks,

Hi Riza,

Here’s the link to the screenshots on Google Drive:
https://drive.google.com/drive/folders/1fsvSe66gHDFZN1xztTAS_KIz8ZIVhzpf

These screenshots illustrate the problem I’m having, and I’ve included brief notes in the filenames. I’ve also included screenshots of my current PublishPress settings.

As far as how I want PublishPress to behave, I want it to work in the same way that’s shown in this PublishPress video (https://www.youtube.com/watch?v=YmNLROw_EUE&t=320s).

I hope all of this helps you to troubleshoot things.

Let me know if you need additional screenshots.

Thanks.

• This reply was modified 1 year, 11 months ago by alexWP333.

Is it currently enabled: https://i.imgur.com/9sNB1ji.png ?

Thanks Riza,

None of the three items that you indicated in your screenshot were enabled.

I just now enabled the export, import and read items (under The Admin Capability Name) as shown in your screenshot. I clicked on the corresponding check boxes and then clicked Save.

After doing that, I logged in as Charlotte. But when I go to the Student Portfolio page I still get the same blank screen as shown in the “09 — This particular Edit Page screen . . .” screenshot that I uploaded to the same Google drive folder.

Are there any other settings that I need to change to make it work?

Does the blank issue happen on “09 — This particular Edit Page screen . . .” only?

Does on /wp-admin you can access it just fine?

Hello Riza,

The blank field seems to happen to all of the pages, not just the “09” page. I’ve uploaded seven more screenshots to the same google drive folder, and I numbered these new screenshots 10 through 16 (https://drive.google.com/drive/folders/1fsvSe66gHDFZN1xztTAS_KIz8ZIVhzpf).

I’m fine with having these two other webpages (shown in screenshots 14 and 15) be blank because I don’t want Charlotte to be able to make edits to these two other pages.

However I do want Charlotte to be able to make edits to the “Student Portfolios” webpage (shown in screenshot 16), so the fact that this particular webpage is also blank becomes an issue.

It seems the box that missing is from Avia layout builder?

That’s correct.

I’ve uploaded five more screenshots to the same google drive folder, and I numbered these new screenshots 17 through 21 (https://drive.google.com/drive/folders/1fsvSe66gHDFZN1xztTAS_KIz8ZIVhzpf).

As before I login as Charlotte, with the expectation that I will be able to edit the “Student Portfolios” page, and only that page.

Here is a description of the five new screenshots:

Screenshot 17 shows the options for editing the “Student Portfolios” page. I select the Classic Editor option.

Screenshot 18 shows the Edit Page options for the “Student Portfolios” page. I select the Default Editor option (not the Avia option). The editing field is still blank.

Screenshot 19 shows what the Edit Page looks like when I select the Block Editor option for the “Student Portfolios” page. This includes a lot of Avia shortcodes in brackets, and Charlotte won’t be able to work with this format, because the Avia brackets will confuse her.

Screenshot 20 shows the Edit Page options for the “Instructor Bios” page. I select the Default Editor option (not the Avia option). Editing field is still blank.

Screenshot 21 shows what the Edit Page looks like when I select the Block Editor option for the “Instructor Bios” page. I haven’t allowed Charlotte access to edit this “Instructor Bios” page in PublishPress, so I don’t know why it displays the content for this page as if it’s ready to be edited.

This issue seems to come from Avia layout builder. There is a user that reported the same: https://www.ads-software.com/support/topic/cannot-see-content-in-page-editor/

I’ve been using the Avia on my website with dozens of different wordpress plugins over the years with no issues.

Do the PublishPress plugin developers have any upcoming plans to find out why their plugin isn’t working well with Avia?