Error when trying to install Wordfence Licence

  • Resolved johnleenci

    (@johnleenci)


    8 months, 1 week ago

    Hi, I am trying to install Word fence and it keeps giving me an error message.

    “Error Installing License

    An error occurred while installing your license key.

    Please try again. If the problem persists, please?contact Wordfence Support“

    I have tried to manually install it, using the same browser and have checked that the URL’s are correct when trying to register it.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi?@johnleenci , thanks for getting in touch.

    Could you please check whether you can install the license when Wordfence is the only active plugin on your site? A Javascript conflict with another plugin could potentially stop the key verification from communicating with our servers.

    Let me know if it still doesn’t work.

    Thanks,

    Mark.

    Thread Starter johnleenci

    (@johnleenci)

    Hi Mark,

    Thanks for the reply, the error still occurs when all plug ins have been disabled.

    Thanks.

    Thread Starter johnleenci

    (@johnleenci)

    Hi,

    Any update on the above?

    Thanks.

    -John.

    Plugin Support wfmark

    (@wfmark)

    Hi @johnleenci , Apologies for the delayed response.

    Could you please try deactivating and reactivating Wordfence under the WordPress> Plugins area? This has solved the issue for some customers.

    If the issue persists, please send the diagnostic report to wftest @ wordfence.com. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Mark.

Viewing 4 replies - 1 through 4 (of 4 total)
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