Error when trying to order a ticket

  • Resolved flagmans

    (@flagmans)


    1 year ago

    Hello. Somewhere about the same time when WordPress was updated from 6.4 to 6.4.1 version our clients got an error when trying to order a ticket:

    Cannot read properties of undefined (reading ‘post’)

    I reverted WordPress version to 6.4, also was been trying to disable plugins such as All in One SEO, Contact Form 7, Event Tickets Plus, Jetpack and others. But the issue is still there.

    Does someone have an ideas about this?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @flagmans,

    I wanted to let you know that we have created an internal ticket to address the issue you reported, and we have included your case in it.

    Unfortunately, we don’t have a timeframe for when it will be resolved, but we’ll keep you updated as soon as we fix the issue.

    Internal Bug Ticket Reference: GTRIA-1112

    Feel free to reach us if you have any more questions or concerns.

    parispap

    (@parispap)

    Hi there ! Im facing the same issue. Did you solved the issue?

    Cheska

    (@cheskatec)

    Hi @parispap,

    Our development team is currently investigating the issue and working on a fix. In the meantime, we recommend reverting to WordPress version before 6.4 until a resolution is available.

    We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.

    Internal Bug Ticket Reference: GTRIA-1112

    We will keep you updated on the progress of this issue and notify you once a fix is available.

    Plugin Support Darian

    (@d0153)

    Hi there,

    I apologize for the late update. We just released a new version of our plugins that will resolve the issue that you reported. Please update your plugins and see if the issue persists on your side.

    As always, please test it first on a staging site to avoid unnecessary downtime to your live site.

    Let me know how it goes.

    • This reply was modified 1 year ago by Darian.
    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.

Viewing 5 replies - 1 through 5 (of 5 total)
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