Error when trying to update www.ads-software.com profile

Hi, WordPress community,

I’m a Localization Program Manager at Awesome Motive and we’re having a hard time filling out our account profile page – https://profiles.www.ads-software.com/amlocteam/.

We were instructed by a community that we must have our account filled to get a CLPTE role for it (which will allow us to approve our translations done by our in-house team of professional translators).

But every time I’m trying to save the changes on our profile page, I get an error “There was a problem updating some of your profile information. Please try again”.

Can you please help me to resolve this problem?

Thanks in advance,
Anna

The page I need help with: [log in to see the link]