• Resolved sweetp

    (@sweetp)


    The form works fine if the user DOESN’T select the opt-in checkbox at the bottom of the contact form. The form does not get sent to us or added to the contact list if the user DOES select the opt-in checkbox. We are receiving the following errors when the user DOES select the opt-in checkbox before they submit the form:

    [2023-04-04 22:42:56] API.INFO: Contact set to be updated [“Extra information”,[{“form”:”Contact Form”}]] []

    [2023-04-04 22:49:12] API.INFO: Contact set to be updated [“Extra information”,[{“form”:”Contact Form”}]] []

    [2023-04-04 23:16:49] API.INFO: Contact set to be updated [“Extra information”,[{“form”:”Contact Form”}]] []

    Please advise. Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Just submitted to it myself, to see if it goes through.

    One question I have is if you have our “Bypass CRON” setting toggled on or not, I know we had recent issues with others around cron jobs not working, and I’m wondering if disabling that would help. It’d set things to send right away instead of on a brief delay.

    Thread Starter sweetp

    (@sweetp)

    I put a checkmark next to ‘Bypass Constant Contact cron scheduling’ in the settings and then tested the form again. This time I got an error stating the following:
    Error Thrown
    Attempt to assign property “note” on null.

    Plugin Author Constant Contact

    (@constantcontact)

    Hmm, definitely progress, but not all the way there yet. I’ve checked internally and that one is looking like a PHP 8 compatibility issue that we’ll need to confirm and look into resolving.

    What version of Constant Contact Forms plugin are you on? The 1.14.0?

    Plugin Author Constant Contact

    (@constantcontact)

    Checked a bit more closely at our internal notes and saw that that error is most likely to happen when the plugin is trying to update a contact, not when adding a new contact. So in this case, you potentially re-used an email address that’s already in the associated list.

    Still something we should see about addressing overall, but also a slight edge case with the updating vs adding new.

    Thread Starter sweetp

    (@sweetp)

    Yes, the issue was that the email address was already set as a contact in the Constant Contact account. Will this issue be fixed soon?

    Plugin Author Constant Contact

    (@constantcontact)

    We’re still discussing internally how we want to handle this edge case, since we are also hopefully getting version 2.0.0 released which is going to be a really big upgrade including this area that we’re discussing here.

    A lot of changes under the hood, and this error specifically would be ultimately removed.

    I don’t believe it’s going to affect you that much unless you have people repeatedly trying to sign up with the same email address.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Error when user selects opt-in checkbox’ is closed to new replies.