Error While Setting up the Extension

Hi?@tarig,

Thanks for writing to us about Facebook for WooCommerce! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help with this. ??

Do you have a site title set in WordPress at Settings > General?

Also, would you be willing to share with me the currency your site is using?

Cheers,
Benjamin

Hi Benjamin,

Do you have a site title set in WordPress at Settings > General?
Yes

would you be willing to share with me the currency your site is using?
The currency is “SDG”

Regards,
Tarig

Hi @tarig,

Thanks for sharing that information with me!

It looks like this could be caused by your site’s currency, which doesn’t seem to be supported by the Facebook Marketing API: https://developers.facebook.com/docs/marketing-api/currencies/

Would you please try temporarily switching your currency to one from that list, and see if you’re able to connect?

Cheers,
Benjamin

Hi @tarig,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Benjamin