Error while updating 6.9.3 -> 6.9.4

  • Resolved henesuo

    (@henesuo)


    2 years, 6 months ago

    Hello,

    While updating from 6.9.3 to 6.9.4 I got this error and site went to maintenance mode which basically means it crashed. Any idea where problem is? In server where plugin was downloaded from, in plugin itself or my WordPress server provider end or somewhere else? Gladly I tried update on staging server.

    I notice this from error text:

    “502 Looks like we’re having connectivity issues ?? It seems that I am not able to connect to our backend server at the moment. Our highly trained engineers are working on the problem. This page refreshes every 15 seconds, so please wait a moment while we fix the problem.”

    Update failed: <!DOCTYPE html> * { -moz-box-sizing:border-box; -webkit-box-sizing:border-box; box-sizing:border-box; } html, body, div, span, object, iframe, h1, h2, h3, h4, h5, h6, p, blockquote, pre, abbr, address, cite, code, del, dfn, em, img, ins, kbd, q, samp, small, strong, sub, sup, var, b, i, dl, dt, dd, ol, ul, li, fieldset, form, label, legend, caption, article, aside, canvas, details, figcaption, figure, footer, header, hgroup, menu, nav, section, summary, time, mark, audio, video { margin:0; padding:0; border:0; outline:0; vertical-align:baseline; background:transparent; } article, aside, details, figcaption, figure, footer, header, hgroup, nav, section { display: block; } html { font-size: 16px; line-height: 24px; width:100%; height:100%; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; overflow-y:scroll; overflow-x:hidden; } img { vertical-align:middle; max-width: 100%; height: auto; border: 0; -ms-interpolation-mode: bicubic; } body { min-height:100%; -webkit-font-smoothing: subpixel-antialiased; } .clearfix { clear:both; zoom: 1; } .clearfix:before, .clearfix:after { content: “\0020”; display: block; height: 0; visibility: hidden; } .clearfix:after { clear: both; } .plain.error-page-wrapper { font-family: ‘Source Sans Pro’, sans-serif; background-color:#6355bc; padding:0 5%; position:relative; } .plain.error-page-wrapper .content-container { -webkit-transition: left .5s ease-out, opacity .5s ease-out; -moz-transition: left .5s ease-out, opacity .5s ease-out; -ms-transition: left .5s ease-out, opacity .5s ease-out; -o-transition: left .5s ease-out, opacity .5s ease-out; transition: left .5s ease-out, opacity .5s ease-out; max-width:400px; position:relative; left:-30px; opacity:0; } .plain.error-page-wrapper .content-container.in { left: 0px; opacity:1; } .plain.error-page-wrapper .head-line { transition: color .2s linear; font-size:48px; line-height:60px; color:rgba(255,255,255,.2); letter-spacing: -1px; margin-bottom: 5px; } .plain.error-page-wrapper .subheader { transition: color .2s linear; font-size:36px; line-height:46px; color:#fff; } .plain.error-page-wrapper hr { height:1px; background-color: rgba(255,255,255,.2); border:none; width:250px; margin:35px 0; } .plain.error-page-wrapper .context { transition: color .2s linear; font-size:18px; line-height:27px; color:#fff; } .plain.error-page-wrapper .context p { margin:0; } .plain.error-page-wrapper .context p:nth-child(n+2) { margin-top:12px; } .plain.error-page-wrapper .buttons-container { margin-top: 45px; overflow: hidden; } .plain.error-page-wrapper .buttons-container a { transition: color .2s linear, border-color .2s linear; font-size:14px; text-transform: uppercase; text-decoration: none; color:#fff; border:2px solid white; border-radius: 99px; padding:8px 30px 9px; display: inline-block; float:left; } .plain.error-page-wrapper .buttons-container a:hover { background-color:rgba(255,255,255,.05); } .plain.error-page-wrapper .buttons-container a:first-child { margin-right:25px; } @media screen and (max-width: 485px) { .plain.error-page-wrapper .header { font-size:36px; } .plain.error-page-wrapper .subheader { font-size:27px; line-height:38px; } .plain.error-page-wrapper hr { width:185px; margin:25px 0; } .plain.error-page-wrapper .context { font-size:16px; line-height: 24px; } .plain.error-page-wrapper .buttons-container { margin-top:35px; } .plain.error-page-wrapper .buttons-container a { font-size:13px; padding:8px 0 7px; width:45%; text-align: center; } .plain.error-page-wrapper .buttons-container a:first-child { margin-right:10%; } } .background-color { background: linear-gradient(180deg,#474ab6 0%,#9271f6 100%); background-color: rgba(71, 74, 182, 1) !important; } .primary-text-color { color: #FFFFFF !important; } .secondary-text-color { color: rgba(140, 158, 255, 1) !important; } .border-button { color: #FFFFFF !important; border-color: #FFFFFF !important; } .button { background-color: #FFFFFF !important; color: rgba(71, 74, 182, 1) !important; } 502 Looks like we’re having connectivity issues ?? It seems that I am not able to connect to our backend server at the moment. Our highly trained engineers are working on the problem. This page refreshes every 15 seconds, so please wait a moment while we fix the problem. function ErrorPage(container, pageType, templateName) { this.$container = $(container); this.$contentContainer = this.$container.find(templateName == ‘sign’ ? ‘.sign-container’ : ‘.content-container’); this.pageType = pageType; this.templateName = templateName; } ErrorPage.prototype.centerContent = function () { var containerHeight = this.$container.outerHeight() , contentContainerHeight = this.$contentContainer.outerHeight() , top = (containerHeight – contentContainerHeight) / 2 , offset = this.templateName == ‘sign’ ? -100 : 0; this.$contentContainer.css(‘top’, top + offset); }; ErrorPage.prototype.initialize = function () { var self = this; this.centerContent(); this.$container.on(‘resize’, function (e) { e.preventDefault(); e.stopPropagation(); self.centerContent(); }); // fades in content on the plain template if (this.templateName == ‘plain’) { window.setTimeout(function () { self.$contentContainer.addClass(‘in’); }, 500); } // swings sign in on the sign template if (this.templateName == ‘sign’) { $(‘.sign-container’).animate({textIndent : 0}, { step : function (now) { $(this).css({ transform : ‘rotate(‘ + now + ‘deg)’, ‘transform-origin’ : ‘top center’ }); }, duration : 1000, easing : ‘easeOutBounce’ }); } }; var ep = new ErrorPage(‘body’, “502”, “plain”); ep.initialize(); // hack to make sure content stays centered >_< $(window).on(‘resize’, function() { $(‘body’).trigger(‘resize’) });`

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter henesuo

    (@henesuo)

    After a while seems that it recovered from this and gave me note that “finishing of the update failed – please try again” or similar and version was still 6.9.3. I tried again and update was successfull to 6.9.4.

    Would still be nice to know where to look root cause for this. Everytime I update Woocommerce there is some error, usually related to Cloudflare so shouldn’t be nothing to do with Woocommerce plugin itself. But this time error was different.

    Hi @henesuo

    Thanks for reaching out!

    After a while seems that it recovered from this and gave me note that “finishing of the update failed – please try again” or similar and version was still 6.9.3. I tried again and update was successfull to 6.9.4.

    We’re glad you were able to resolve the issue of updating your WooCommerce core to the latest version.

    Would still be nice to know where to look root cause for this. Everytime I update Woocommerce there is some error, usually related to Cloudflare so shouldn’t be nothing to do with Woocommerce plugin itself. But this time error was different.

    Could you please provide the fatal error logs (if any) under WooCommerce > Status > Logs so that we could check this further?

Viewing 2 replies - 1 through 2 (of 2 total)
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