Error with API Connection Status

  • Resolved softcarop

    (@softcarop)


    3 months, 1 week ago

    Hello,

    I have install the plugin FedEx Live Rates and i have add the right Production key-Credentials (API Key, Secret Key & FedEx Account Number) to the Rest Api form, but i take back the below API Connection Status:

    Rates and transit times are not available for the account number entered. For immediate assistance, please contact your local FedEx Customer Service.

    Best Regarts
    Antreas

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  • Plugin Support kozyraola

    (@kozyraola)

    Hi @softcarop,

    This notice comes directly from FedEx. As stated: Rates and transit times are not available for the account number entered.

    Please reach out to FedEx directly to verify if there are any restrictions or additional authorization steps for your account.

    Best regards,
    Ola

    Plugin Support tograczyk

    (@tograczyk)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    If you have any additional questions, please let us know, we’ll be happy to help.?

    ?Best regards,
    Tomek

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