• Resolved ehtisham132

    (@ehtisham132)


    Hi Support Team,

    I am facing an issue with the Coinbase Commerce – Crypto Gateway for WooCommerce plugin. When customers try to place an order using this payment method, they encounter the following error message:

    “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”

    I have checked my settings and can’t find any clear reason for this error. Could you please help me resolve this issue?

    Thank you for your assistance!

    Best regards,
    Ehtisham ul haq

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Syed Muhammad Usman

    (@smusman98)

    Hi Ehtisham??,

    I hope you are doing well?????,
    I seems a Theme or Plugins conflict, Test it after deactivating all plugins except for (Coinbase Commerce – Crypto Gateway for WooCommerce, and WooCommerce), and activate one by one to find which one is conflicting.

    Feel free to ask if you have any questions.

    Thanks
    Syed Muhammad Usman

    Thread Starter ehtisham132

    (@ehtisham132)

    Hi Syed Muhammad Usman,

    Thank you for your suggestion.

    I have followed your advice and deactivated all plugins except for Coinbase Commerce – Crypto Gateway for WooCommerce and WooCommerce. Unfortunately, the issue persists, and I am still encountering the same error message.

    Could you please provide further assistance or any additional troubleshooting steps?

    Thank you for your help.

    Best regards,
    Ehtisham

    Plugin Author Syed Muhammad Usman

    (@smusman98)

    Hi,

    Share the issue Screen Recording and Site Health Report.
    If you are not comfortable sharing here, Share here: CoderPress – Support

    How to get Site Health Report?
    You can find Site Health tab under Tools, Go to Info tab and click Copy site info to clipboard and share with us.

    Thanks
    Syed Muhammad Usman

    Thread Starter ehtisham132

    (@ehtisham132)

    I have tested all payment methods, and they are working perfectly. I am 100% sure that the issue is with the plugin itself. The error is not caused by other plugins or the theme on the website.

    If needed, I can provide you with the website login credentials for further investigation.

    Thank you for your assistance.

    Thread Starter ehtisham132

    (@ehtisham132)

    Here is site health info:



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    Thread Starter ehtisham132

    (@ehtisham132)

    Here is the error message screenshoot

    Plugin Author Syed Muhammad Usman

    (@smusman98)

    Hi,

    I see you’ve 2 Coinbase Commerce plugins, the active one is not our plugin: Coinbase Commerce: version: 1.4.1, author: Coinbase Commerce

    Our plugin is: Coinbase Commerce For WooCommerce: version: 1.6.2, author: CoderPress

    If you are having issue with our plugin we can help you with that??.

    Thanks
    Syed Muhammad Usman

    Thread Starter ehtisham132

    (@ehtisham132)

    Same issue with your plugin as well.

    Thread Starter ehtisham132

    (@ehtisham132)

    I have tried using your plugin (Coinbase Commerce For WooCommerce: version 1.6.2) as well, but I am encountering the same error. I even set up the plugin on a different website to test it, and the issue persists there as well.

    Could you please guide me on how to resolve this issue? I need to fix this as soon as possible. Any assistance or troubleshooting steps you can provide would be greatly appreciated.

    Looking forward to your help.

    Plugin Author Syed Muhammad Usman

    (@smusman98)

    Hi,

    Create an instant website here for free: Quick WordPress Testing & Staging Sites – TasteWP

    Setup WooCommerce and Coinbase Commerce for WooCommerce.

    And if you face the same error, connect to our technical team here: CoderPress – Support

    Thanks
    Syed Muhammad Usman

    Thread Starter ehtisham132

    (@ehtisham132)

    I have tried but the issue still persist. Let me contact with codepress-Support

Viewing 11 replies - 1 through 11 (of 11 total)
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