Error with Drag and Drop

  • Resolved marklong

    (@marklong)


    5 years, 5 months ago

    When i activate the ability to drag and drop attachments to a support ticket, it errors…WPAS_File_Upload->process_ajax_upload(28, 36, Array….WP_Hook->do_action(Array) #4 … s/support/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 1748
    Any ideas? normal attachment is fine, just the drag and drop.

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  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @marklong,

    Try to go to the php.ini file and delete the initial comma from the following line:

    ;extension=php_fileinfo.dll

    If you are using Apache or another web server you will have to restart it to reload the configuration. If you are using the script by command line it is already reloaded when you rerun the script.

    Also, try to check that you have the latest PHP version.

    Regards.

Viewing 1 replies (of 1 total)
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