Error with Elementor

Many thanks for sharing the recording and providing additional insights. From the video you kindly shared, it looks like you have the same theme active. Does the same occur with a different theme temporarily active?

@jamesosborne we are experiencing some issues with the website. I will share more details regarding this issue tomorrow.

thank you for your support

No problem, take your time! We’re here to assist after you manage to sort out your site issues. Do let me know should you get a chance to test out another theme temporarily.

@jamesosborne I tried using a different theme called “Twenty Twenty-Two” and it happens the same things (it also breaks the layout of the page as you can see).

https://photos.app.goo.gl/kJyNG8TvCztmmdHeA

It seems like the there is a conflict between Site Kit by Google and Elementor as the only time this stops happening is when I disable site kit by Google.

I am happy to provide you access to the admin of the page in case you want to make any further tests. Please, let me know if that would work for you.

Many thanks

Many thanks for sharing a recording of your latest experience. Based on your troubleshooting the conflict isn’t theme related. As I don’t encounter the same only with Site Kit and Elementor active let’s perform a couple more troubleshoot checks before I escalate this.

For the first check we can revisit your Elementor settings. From here please:

1. Deactivate all experiments (Settings > Experiments > Deactivate All Experiments)
2. Set some Advanced Settings to their default configuration: CSS Print Method > External File, Google Fonts Load > Default, Load Font Awesome 4 Support > No

After performing the above please clear your Litespeed cache and check your site once more.

You may also wish to use Safe mode in Elementor and check for the issue after doing so. This loads only the editor, without theme or plugin added Elementor styling (Tools > General > Safe Mode > Disable).

The above checks will help determine if there are Elementor configurations causing the unusual behavior, with Site Kit active. Let me know how you get on with the above, or ask if you have any questions.

Note also that we’re unable to login to users sites, as per www.ads-software.com support forum guidelines. Based on the previous recording it didn’t seem like only Elementor and Site Kit were active with a default theme.

Hi @chapterland,

I’m just following up with you to check whether you’d had an opportunity to perform the checks above? Let me know if you need any assistance with this, and happy new year!

@jamesosborne Happy new year!

Apologies for the late reply. I was reviewing this just now and it keeps happening the same when Sitekit is active (even after applying the settings you have mentioned in your email).

Theme: Twenty Twenty-Two (default theme)

Plugins active: Elementor, Elementor Pro and Site Kit by Google

https://photos.app.goo.gl/AaRdcg6fjaJq9sX46

Please, let me know if you have any further questions.

• This reply was modified 2 years, 2 months ago by chapterland.

Many thanks for the update @chapterland. What we can do next, given the same doesn’t occur from my testing, is inspect for possible conflicts further.

In order to do so, can you perform another similar recording to what you provided previously? I ask because in this recording it shows your current theme in use, and not a default theme which is usually the case with troubleshooting mode. Ideally the following is what we ideally see visible in the recording:

1. Your site using a different theme via the Health Check & Troubleshooting plugin (“Plugins > Health Check & Troubleshooting > Troubleshoot“). This will change your current theme
2. Site Kit and Elementor as the only plugins active
3. An overview of your Elementor settings.

Let me know how you get on with the above. I can then review your experience or check this with the team when we can see another theme active and Site Kit and Elementor as the only plugins active via Troubleshooting mode.

@jamesosborne we have decided to focus only in the UK to launch our company and we will prioritize other strategies. I will contact you in the near future when we decide to expan internationally and add other countries. As only then, we will need the drop-down menu to work properly.

• This reply was modified 2 years, 2 months ago by chapterland.

Thanks for the update @chapterland. That sounds reasonable, hopefully all goes well with the UK launch.

While I’ll close this support topic, feel free to reopen or create a new one at any stage, where we’d be happy to investigate this further. At any time feel free to also share a recording of the above and I can share this with the team.