• Resolved truchimochi

    (@truchimochi)


    Dear,

    I am having problems with the “Paypal Donations” option. I get a message saying “There has been a problem processing your donation. Please contact the administrator.”

    The connection to the Paypal account is correct.

    Attached system report.

    Comment that this page also has an online store and there is an option to pay with Paypal to the same account. I don’t know if this could be the cause of the failure.

    Thank you very much and greetings,

    Translated with https://www.DeepL.com/Translator (free version)

    ### WordPress Environment ###
    
    Home URL: https://wanawake.es
    Site URL: https://wanawake.es
    WP Version: 6.0.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Inicio (#12554)
    Page for Posts: No establecida
    Table Prefix Length: wp_
    Table Prefix Length: 3
    Table Prefix Status: Acceptable
    Admin AJAX: Accesible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval
    
    ### Server Environment ###
    
    Hosting Provider: DBH: localhost, SRV: wanawake.es
    TLS Connection: Usos de conexión
    TLS Connection: 
    Server Info: Apache
    PHP Version: 7.4.32
    PHP Post Max Size: 16 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 16 MB
    cURL Version: ? 7.29.0, NSS/3.53.1 - Recomendamos una versión mínima de cURL de 7.40.
    SUHOSIN Installed: –
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    gzip: ?
    GD Graphics Library: ?
    Multibyte String: ?
    Entrada remota: ?
    Get remoto: ?
    
    ### GiveWP Configuration ###
    
    GiveWP Version: 2.22.3
    GiveWP Cache: Activado
    Database Updates: Todas las actualizaciones de la base completadas.
    Database Updates: Completadas todas las migraciones de la base de datos.
    Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
    GiveWP Cache: Activado
    GiveWP Cache: ?Nueva donación?Recibo de donación?Nueva donación offline?Instrucciones de donación offline?Registro de un nuevo usuario?Información del registro del usuario?Nota de donación?Acceso por correo electrónico
    Upgraded From: –
    Test Mode: Desactivado
    Currency Code: EUR
    Currency Position: Después
    Decimal Separator: ,
    Thousands Separator: .
    Success Page: https://wanawake.es/confirmacion-de-donacion/
    Failure Page: https://wanawake.es/donacion-fallida/
    Donation History Page: https://wanawake.es/escritorio-del-donante/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: RedSys, Bizum, Donaciones de PayPal
    Default Payment Gateway: RedSys
    PayPal IPN Notifications: N/A
    Donor Email Access: Activado
    Stripe Webhook Notifications: N/A
    
    ### Active GiveWP Add-ons ###
    
    ### Other Active Plugins ###
    
    Antispam Bee: por pluginkollektiv – 2.11.1
    Cookie Notice & Compliance for GDPR / CCPA: por Hu-manity.co – 2.4.1
    Divi Extended Column Layouts: por Sean Barton - Tortoise IT – 2.0
    EWWW Image Optimizer: por Exactly WWW – 6.9.1
    Hide Categories Or Products On Shop Page: por Kaushik Nakrani – 1.0.3
    MailChimp Forms by MailMunch: por MailMunch – 3.1.4
    Monarch Plugin: por Elegant Themes – 1.4.14
    PW WooCommerce Gift Cards: por Pimwick, LLC – 1.219
    RedSys for GiveWP: por codection – 1.5
    RedSys Gateway for WooCommerce Pro: por codection – 3.13.1
    Safe SVG: por 10up – 2.0.3
    Sold Out Badge for WooCommerce: por Charlie Etienne – 4.3.5
    Variation Swatches for WooCommerce: por Emran Ahmed – 2.0.11
    WooCommerce: por Automattic – 7.0.0
    WooCommerce Donations Plugin: por Albdesign – 1.91
    WP-Optimize - Clean, Compress, Cache: por David Anderson, Ruhani Rabin, Team Updraft – 3.2.9
    WP Mail SMTP: por WPForms – 3.6.1
    WP Menu Cart: por WP Overnight – 2.12.1
    WP WooCommerce Mailchimp: por Saint Systems – 2.4.9
    Yoast SEO: por Team Yoast – 19.8
    
    ### Inactive Plugins ###
    
    ### Theme ###
    
    Name: Wanawake
    Version: 1.0
    Author URL: 
    Child Theme: Sí
    Parent Theme Name: Divi
    Parent Theme Version: 4.18.0
    Parent Theme Author URL: https://www.elegantthemes.com

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @truchimochi.

    Glad you reached out. I can help you find out what is wrong and how to fix it.

    First, I need your help to find out what happened. Every time a donation is made on your site – or attempted, GiveWP creates a new entry on the logs section on the dashboard that gives us further information on what is happening. Can you send me logs for when you try to make a donation and get the errors below? You can find the logs under Donations > Tools > Logs.

    Looking forward to helping you get to the bottom of this!

    Thread Starter truchimochi

    (@truchimochi)

    Hi, Matheus

    Now it is working fine… the only thing I have done is clear the GIVE cache after re-connect the Paypal acount. And now it is connecting perfect with paypal in the donation process.

    Thanks,

    Plugin Support Matheus Martins

    (@matheusfd)

    Happy to hear that it’s working, @truchimochi.

    Can I ask you a small favor? We’re looking to earn more 5-star reviews on our www.ads-software.com page. If you’ve found our support helpful and if you’ve been loving the GiveWP plugin, I’d love to earn a 5-star review from you!
    ?
    ?WordPress: https://www.ads-software.com/support/view/plugin-reviews/give

    Reviews help other organizations see how much value and success other GiveWP users get from our products. I truly appreciate your time! (and you’d totally make my day ??).

    Have a great day! ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Error with Paypal Donation’ is closed to new replies.