Error with scanning

  • Resolved Laura

    (@frenchgen)


    1 year, 11 months ago

    Hi,

    I just installed the plugin. and while scanning, I received this error message:”

    The error occurred

    Unexpected response code: 502. Error: error
    Stage: frontend_analysis

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @frenchgen.

    Try to do the following:
    1) WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable the option “Complete Deactivation” —> Save Changes.
    2) WordPress Admin Page —> Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and then activate.

    If it didn’t help, we need additional details about your website.
    Please contact us via our private Ticket System: https://cleantalk.org/my/support/open. Please add there a link to this topic, so we can identify you quickly.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)
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