Error with site cloning

  • I received a note from our client yesterday that they were encountering an error when attempting to clone a multisite site. This had previously been working for them and no changes to the active theme have been made recently.

    Here’s what they say happens:

    “After cloning is complete (and we’ve given it hours and come back; as well as deleted and started over) – the desired custom theme won’t load, and there’s immediately an error message on the Themes page before we even touch anything.

    Instead of the desired custom theme being active, the twentwentyfour theme is active, but there is an error message above stating “Error: The theme directory ‘twentytwentyfour’ does not exist.” If we try to click to activate the desired custom theme, nothing happens; the page simply refreshes and the state is the same.”

    Current plugin version is 4.4.4 and WordPress version is 6.5.3. PHP version is 7.4. Site is hosted on WP Engine. I contacted WP Engine support before opening this ticket and they said, “Core files are looking good. There is no mention of twentytwentyfour in the themes directory, so it’s like the plugin itself is looking for it even though your client confirmed it wasn’t being used. I purged everything server side and checked for any caching directories created by plugins and there weren’t any, so I would suggest reaching out to the plugin devs to find out what is causing this hiccup with their plugin.”

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  • We are experiencing the same exact issue. We’ve not had any issues with the cloning process for our client and then now it is setting twentytwentyfour theme as active, even thought there are no files, and none of the General or Reading settings are being brought over to the cloned site. Plugin: Version 4.4.5. WordPress: Version: 6.5.5. PHP: Version 8.1

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