Error with the Captcha

  • Resolved jpstudiodesigns

    (@jessicapschultz)


    6 years, 9 months ago

    hi there, I have seen this on several websites that use your plugin. The problem is that a person will enter the correct captcha math answer but will get an error saying it was incorrect. Then when you go back and try again it does not work. the only way to get it to work is to go to a new page and try again, then it magically works. On this website, the login is in a popup window. On another website I have seen this happen, it is using the login page. you have to refresh the page in order for your second attempt to work.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, do you have a cache plugin installed? If you do, does it caches the login page? If it does can you exclude the login page from being cached?

    Thank you

    Thread Starter jpstudiodesigns

    (@jessicapschultz)

    Thank you for your quick reply. The cache is done with the hosting, SiteGround on a couple of the sites, and I think the other website is cached with GoDaddy. I will ask them if there is a way to exclude pages but I am pretty sure they would not cache the login page. However, as I mentioned, I have set a login popup window so customers can login on the front end of the website from any page. If caching is the issue, then I think the only way to get around this is to not use the Captcha. What do you think?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Yes, in your case not using the Captcha if your login page is cache would probably be the best solution for now.

    Just a couple of questions, are you allow people to register or do you have a membership site set up?

    Regards

    Thread Starter jpstudiodesigns

    (@jessicapschultz)

    OK, thank you.
    We have 5 custom registration forms set up, the standard one is not in use. Either is the backend login, although it can be accessed via the custom url. Each registration is then manually approved using your plugin. The customer accounts are for wholesale shopping.

    I wonder do we really need the captcha?

    This is the one that has the most issues since there are new customers signing up daily:
    https://cannabisbuyer.com
    this this one is smaller scale:
    https://clarkscbd.com

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi. If you are having too many issues with the captcha, then I suggest you not to use it. However, note that you might start receiving some spamming logins and or registrations.

    I notice in your source code that you have WooCommerce plugin installed in your site? Did you enable the following feature, Enable Captcha On Woocommerce Login Form:?

    However if your host is caching your login page then the captcha is not going to work well.

    Regards

    • This reply was modified 6 years, 9 months ago by mbrsolution.
    • This reply was modified 6 years, 9 months ago by mbrsolution.
    Thread Starter jpstudiodesigns

    (@jessicapschultz)

    our registration forms do not use any captcha so I don’t expect any change there so I guess I should not worry about disabling it. We do have a blog, this is where I really want the captcha the most, I see you have a separate setting for that.

    yes, I do have the woo captcha on, should I?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    yes, I do have the woo captcha on, should I?

    Yes, enable it if it does not cause any issues.

    Regards

    Thread Starter jpstudiodesigns

    (@jessicapschultz)

    thank you.
    regarding manual registration approval that I mentioned earlier we use, there is something that I’d like to suggest. Can you add a search field? We have like 18 pages of potential registrations, and currently you have to go page by page finding the ones we want to approve and it is a hassle and time consuming. I can jump to a page by entering what page number I want to guess to go to but it would save some time by adding search.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I have submitted a message to the developers to investigate further your request.

    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
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