Error with the payment gateway

  • Resolved monicaamb12

    (@monicaamb12)


    1 year, 11 months ago

    I have problems with this plugin in the payment gateway.

    It works good with Paypal but if I choose to pay with credit card (Redsys) the page reloads and it doesn’t go anywhere.

    If I disabled your plugin, it works good.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @monicaamb12 ,
    Thanks for reaching out to us. I’m very sorry for the delay in getting back to you!

    I have tested the Redsys Payment Gateway with the Checkout Template of ShopEngine and have successfully been able to reproduce the issue. The redirection to the Redsys Payment Gateway is not happening for some reason.

    But, the case is been forwarded to the dev team for further evaluation. I hope a solution to this issue will be figured out very soon. Till then, please stay tuned with us!

    Let me know if there is anything else if you need help with.

    Best Regards,
    Prosenjit

    Hello @monicaamb12
    I hope you’re doing fine.

    We have released an update of the ShopEngine plugin Yesterday including some fixings for the Checkout Template. The Issue with RedSys Payment Gateway is no longer happening in our end till the last update.

    Will you please check by updating the ShopEngine plugin to its latest version(3.1.0)? I hope you’ll not face any issues after that.

    Let me know the update. We are always here to assist you.

    Best Regards,
    Prosenjit

Viewing 2 replies - 1 through 2 (of 2 total)
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