Error with unsubscribe_url

  • Resolved Skus

    (@skus)


    2 years, 6 months ago

    Hello, I love your plugin but I’m having a problem with the shortcode {{ customer.unsubscribe_url }}

    When I make a test I recibe the message:
    Error: Call to undefined method WPDesk\ShopMagic\Customer\CustomerDTO::get_guest_id()

    I’ve follow the steps with this URL https://docs.shopmagic.app/article/1028-unsubscribe-link-is-not-working but inside my db there’s no field named shopmagic_communication_account_page_id in wp_options table.

    I’ve try to creating one but still it’s not working.

    Because of this all my mails are going to spam folder, please help.

    Any advice?`

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support damianmachnik

    (@damianmachnik)

    Hi @skus

    Thank you for reaching out, and sorry for any inconvenience caused. Fix is almost ready. We plan to release a plugin update tomorrow, which should resolve this issue.

    Thread Starter Skus

    (@skus)

    Hi @damianmachnik

    Thank you for your reply.
    Ok, I’ll be waiting tomorrow for the update.
    Thanks again for the excellent plugin

    Plugin Support damianmachnik

    (@damianmachnik)

    Hi @skus

    ShopMagic 2.37.8 with a fix for your issue is ready to download. Kindly download and let me know if it helps.

    Have a wonderful day,

    Thread Starter Skus

    (@skus)

    Hello @damianmachnik

    I update the plugin but the problem persist.

    If the option “Add unsubscribe link in the message footer” it’s selected and I try to send a test message it gives me the error:

    Error: Call to undefined method WPDesk\ShopMagic\Customer\CustomerDTO::get_guest_id()

    I’ve deactive and reactive the plugin and nothing happen, inside my db there’s no field named shopmagic_communication_account_page_id in wp_options table still.

    What should I do?

    Thanks in advance.

    Plugin Support damianmachnik

    (@damianmachnik)

    Hi @skus

    Apologies. Could you update plugin one more time to 2.37.9 version. Hopefully, it will resolve your issue.

    Fingers crossed!

    Thread Starter Skus

    (@skus)

    Hello @damianmachnik how are you?

    I’ve update, try again and it’s sending the test, but the email I’ve recibed dosen’t have the unsubscribe link.

    I’ve log into my database and search for option_name shopmagic_communication_account_page_id in wp_options table, but still theres is nothing.

    Should I create manually that row?

    Thanks a lot for your help

    Plugin Contributor Bartek

    (@bartj)

    Hello @skus!

    The database option is old way to link to unsubscribe page, so there’s no need for that element.

    I assume, you’ve been trying to attach unsubscribe link with action settings checkbox, right? Could you try to use plain placeholder {{ customer.unsubscribe_url }}? This way we would ensure if placeholder generates problem or it’s the automation config.

    Additionally, you can try to go into WordPress settings -> Permalinks and just his “Save” button to refresh links (unsubscribe page is now sort of virtual one).

    Best regards,
    Bartek

    Thread Starter Skus

    (@skus)

    Hello @bartj

    It work just like you said.

    Thanks a lot!

Viewing 8 replies - 1 through 8 (of 8 total)
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