Error with variable subscription but work fine with simple subscription

  • Resolved mazhanay

    (@mazhanay)


    11 months, 4 weeks ago

    I have a simple subscription product and paypal works fine, but I created a variable subscription and I have the next error:

    “name”: “INVALID_REQUEST”,
    “message”: “Request is not well-formed, syntactically incorrect, or violates schema.”,
    “debug_id”: “f768670707d59”,
    “details”: [
    {
    “field”: “/plan_id”,
    “value”: “”,
    “location”: “body”,
    “issue”: “INVALID_PARAMETER_SYNTAX”,
    “description”: “The value of a field does not conform to the expected format.”
    }
    ],

    All the variations are connected successfully to paypal account.

    The paypal pay button is disabled when the checkout page is ready and the credit card button is available but when I press it, I get that error in the browser console

    I don′t know what’s happening, please I need your support.

    Thanks.

    • This topic was modified 11 months, 4 weeks ago by mazhanay.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @mazhanay,

    Thanks for reaching out to us, we’re here to help.

    it seems the main issue lies with the “plan_id” field:

    “field”: “/plan_id”,
“value”: “”,
“issue”: “INVALID_PARAMETER_SYNTAX”

    This means that the plan does not have an assigned value, which is necessary for successful configuration.

    I understand that you’ve mentioned all variations are connected to your PayPal account, yet the error persists. In this scenario, it would be beneficial if you could share with us a screenshot of the product, specifically the variables and the assigned plans.

    I attempted to reproduce this problem on our end, but we have added some safeguards that should prevent such issues. For example, in my tests, the PayPal button is grayed out if there is no linked plan. Therefore, I suggest trying once more to connect the product with the PayPal subscriptions plan and, importantly, provide us with the requested screenshots.

    If you are not comfortable sharing these details on a public forum, I encourage you to open a ticket with our service desk. For guidance on submitting a support request, please visit: Request Support. Remember to add the URL of this thread in your ticket for reference.

    Looking for your feedback.

    Kind regards,
    Krystian

    Thread Starter mazhanay

    (@mazhanay)

    Thanks for your reply, I attach the capture

    Screenshot variation in woocommerce

    Screenshot Paypal Subscription product

    Screenshot Paypal variation product subscription

    Thank you in advance for your response and support in helping me resolve this issue.

    • This reply was modified 11 months, 3 weeks ago by mazhanay.
    • This reply was modified 11 months, 3 weeks ago by mazhanay.
    • This reply was modified 11 months, 3 weeks ago by mazhanay.
    Thread Starter mazhanay

    (@mazhanay)

    hey again, can you help me with my problem? I sent the screenshorts

    • This reply was modified 11 months, 3 weeks ago by mazhanay.
    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello?@mazhanay,

    Sorry for the delayed reply, I didn’t notice your post.

    Please, let me know if the problem persists with all plugins disabled except WooCommerce and PayPal Payments Plugin, and if the same problem occurs with simple subscriptions instead of variables. This is something we need to confirm before moving forward.

    It would be really helpful if you could submit a private support request, please visit:?Request Support. Remember to add the URL of this thread in your ticket for reference.

    I look forward to your feedback.

    Kind regards,
    Krystian

    Thread Starter mazhanay

    (@mazhanay)

    Thansk fo your reply.

    I disabled all plugins except woocommerce , paypal payments plugin and woocommerce subscription obviously because the problem is with a variable suscription product, but I have the self error.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello?@mazhanay,

    I forgot to mention that WooCommerce subscriptions must be enabled, sorry.

    We have noted the unusual behavior you described and consider it significant enough to classify as a bug. Our team is currently investigating this issue in depth. Rest assured, we are committed to resolving this as quickly as possible. Once we identify the root cause, we will work on a patch or a fixing package. This solution will likely be included in the next version update of the PayPal Payments plugin.

    We will keep you updated with any progress or solutions that we develop.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @mazhanay

    I’m pleased to inform you that this issue has been officially patched as of this morning. We have prepared a fixing package for you, which you can download here.

    I have personally tested this on my end, and I can confirm that subscriptions are now working for variable items, and the button is also visible. Please let us know how it looks on your side.

    This update from the fixing package will be included as part of the official update scheduled for early January 2024.

    Waiting for your feedback.

    Kind Regards,

    Krystian

    Thread Starter mazhanay

    (@mazhanay)

    Thank you very much, Is working correctly now.

Viewing 8 replies - 1 through 8 (of 8 total)
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