Error Woocommerce – PHP 8.1 e Buddyboss theme

Hi @ferdinandofonseca

Woocommerce when active, with the bussyboss theme and in the PHP 8.1 version, the site issues critical error backend errors, I contacted Buddyboss, they informed me that it is on your part and not theirs. Can you help me with this solution?

From what I understand, you’re running into some serious backend errors on your website when WooCommerce is active, the Buddyboss theme is in use, and everything is running on PHP 8.1. I see that you’ve reached out to Buddyboss and they think the problem might be on our side.

Let’s try a few things to get this issue sorted out:

1. Make sure your WooCommerce and Buddyboss themes are up-to-date. You can verify this from your WordPress dashboard.
2. Try deactivating all other plugins except WooCommerce and Buddyboss theme. If the issue disappears, you can then reactivate the plugins one by one to find out which one is causing the conflict.
3. Temporarily switch to a default WordPress theme (like Storefront) to check if the Buddyboss theme is the culprit. Here’s a handy guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
4. If the problem is still there, let’s turn on debugging in WordPress to identify the root cause. You can do this by adding the following lines to your wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

This will create a debug.log file in your wp-content directory, which will log any PHP errors or notices. Here’s a detailed guide on enabling debugging in WordPress: ?? Debugging in WordPress.

If you’re still facing the issue after trying these steps, we’ll need more details like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.

It would also be really helpful if you could share your site’s System Status report. This will give us a clearer picture of your site’s setup and help us pinpoint the problem. You can get this report via WooCommerce > Status. Select ‘Get system report‘ and then ‘Copy for support‘.

Finally, could you share any fatal error logs (if there are any) under WooCommerce > Status > Logs?

Once you have all this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thank you so much for your patience and cooperation! We’re here to help you get this sorted.

WordPress vers?o 6.3.1
Tema atual: BuddyBoss Theme (vers?o 2.4.30)
Plugin atual: WooCommerce (vers?o 8.1.1)
PHP vers?o 8.1.24

Detalhes do erro
================
Um erro do tipo E_ERROR foi causado na linha 81 do arquivo /var/www/html/wp-content/plugins/woocommerce/includes/admin/helper/class-wc-helper-updater.php. Mensagem de erro: Uncaught Error: Attempt to assign property “translations” on null in /var/www/html/wp-content/plugins/woocommerce/includes/admin/helper/class-wc-helper-updater.php:81
Stack trace:
#0 wp-includes/class-wp-hook.php(312): WC_Helper_Updater::transient_update_plugins()
#1 wp-includes/plugin.php(205): WP_Hook->apply_filters()
#2 wp-includes/option.php(2053): apply_filters()
#3 wp-includes/update.php(393): set_site_transient()
#4 /wp-includes/update.php(1022): wp_update_plugins()
#5 wp-includes/class-wp-hook.php(310): _maybe_update_plugins()
#6 wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#7 wp-includes/plugin.php(517): WP_Hook->do_action()
#8 /wp-admin/admin.php(175): do_action()
#9 wp-admin/index.php(10): require_once(‘…’)
#10 {main}
thrown

Hi there @ferdinandofonseca ??

Thank you for reaching back, with further details on this.

It appears that BuddyBoss theme version 2.4.30 was released on October 3, 2023, and is tested up to WordPress version 6.2.2, per its changelog (linked here).

While testing WooCommerce version 8.1.1, with PHP version 8.1.24, and the Storefront theme (linked here), on a test installation of mine, I was not able to replicate the issue you are reporting.

Just to clarify, are you able to reproduce the issue you are reporting, with only the WooCommerce plugin active, and temporarily activating the Storefront theme (linked here), or otherwise?

• This reply was modified 1 year, 1 month ago by anastas10s. Reason: added @ ping