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Resolved vcor3
(@vcor3)

3 years, 1 month ago

Had been working fine. When updated to 2.6.0 on 26-Jan-22, every day since I get a large number of errors every day, all the same trying to access a table that doesn’t exist. Today I’ve already had 314 identical errors:

database error Table ‘wordpress_b.wp_js_ticket_slug’ doesn’t exist for query SELECT slug AS value FROM wp_js_ticket_slug made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, redirect_canonical, apply_filters(‘redirect_canonical’), WP_Hook->apply_filters, jsst_redirect_canonical, JSSTslugModel->getRedirectCanonicalArray, QM_DB->query

There is no line number or file referenced in the error. I can confirm the table wp_js_ticket_slug does not exist.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author JoomSky
(@rabilal)

3 years, 1 month ago

Hi,

Please open the admin dashboard of Help Desk, it will execute new sql.
Admin > Help Desk > Dashboard

Please also check this thread.
https://www.ads-software.com/support/topic/bug-on-final-version-2-6-0/

webmasteral
(@webmasteral)

3 years, 1 month ago

I have looked and looked, there is no Admin option

Here is a screenshot of my JS help desk Vr 2.6.1
https://www.dropbox.com/s/luxfp2yewvnc90m/noAdmin%20-%20Js%20Help%20Desk.jpg?dl=0

Thread Starter vcor3
(@vcor3)

3 years, 1 month ago

Thanks – seems to be fixed now.

@webmasteral, JoomSky is talking about the WordPress Admin page, not an admin inside JS help desk.

webmasteral
(@webmasteral)

3 years, 1 month ago

@vcor3 JoomSky said “open the admin dashboard of Help Desk” So I would think to look inside of Help Desk for the Admin Dashboard?

When I look inside of Help Desk, I see no Admin Dashboard
https://www.dropbox.com/s/6i0vklb10qaizuh/noAdmin%20-%20Js%20Help%20Desk%202.jpg?dl=0

If you have a screenshot of where I can execute the sql that would be very helpful.

Thanks

Thread Starter vcor3
(@vcor3)

3 years, 1 month ago

There is no admin inside Help Desk. Admin refers to the WordPress Admin access. Once you’ve logged into WordPress as the Admin, on the left side is a list of options. Hover over “Help Desk” and select “Help Desk” from the secondary menu. That it. According to JoomSky, that will automatically fix it. Seemed to work for me. I’m not a Help Desk expert but seems rather straightforward.

Viewing 5 replies - 1 through 5 (of 5 total)

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