• Resolved yuravw

    (@yuravw)


    Just installed the pugin bit i get an error:
    You do not have permission to view this page.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter yuravw

    (@yuravw)

    I have uninstalled all the plugin’s and only activated the Site Kit. But I still get the same error: You do not have permission to view this page.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi there @yuravw,

    Thanks for reaching out, and sharing details of what you’re encountering. So we can determine more on this, please share the following:

    1. Your Site Health information, or confirmation that this is the same site as you mentioned from a previous support topic.
    2. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.
    3. Does the same occur if you create a new WordPress administrator account, and then attempt Site Kit set up from this account. I ask as the error you’re encountering may be due to some administrator account modification.

    Once we have the above we can propose some troubleshooting suggestions. Let me know if you have any questions with the above. Thank you!

    Thread Starter yuravw

    (@yuravw)

    Hello, I tried to solve the errors. But still the plugin does not work.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @yuravw,

    Sorry to hear that didn’t work, and thanks for trying. In order for us to investigate this further can you share the following?

    1. Your Site Health information, or confirmation that this is the same site as you mentioned from a previous support topic.
    2. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

    If you’ve already performed a check from a new WordPress administrator account, you’re encountering the same error, an additional check you may wish to perform is to check does the same occur from another WordPress site on the same hosting platform.

    Looking forward to a response.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @yuravw,

    Just following up with you on the above. Let me know if you’ve had a chance to check this information, or ask if you have any questions.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter yuravw

    (@yuravw)

    Hi still I can n ot work with Site Kit by Google

    Plugin Support James Osborne

    (@jamesosborne)

    Sorry to hear that @yuravw. I’ve responded to your latest support topic now.

Viewing 8 replies - 1 through 8 (of 8 total)
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