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  • Resolved almerigo555

    (@almerigo555)


    4 months, 2 weeks ago

    Hello

    I receive this message –

    Dear Merchant,

    There is a serious issue affecting your Woocommerce website. Our system has detected a critical configuration error that could harm your search engine rankings. If you do not take action immediately, you risk a significant drop in traffic and potential penalties that could seriously impact your online presence.

    We have found unauthorized access using improper HTML coding, which violates our platform’s user policy. If this is not addressed, it could lead to the loss of your website.

    This is an important alert from our Help Center. You are currently in violation of Section 9 of Woocommerce user policy. Ignoring this warning may result in your website being suspended, which poses a serious risk to your business. This is not just a precaution—taking no action could have severe consequences for your sales and reputation.

    Immediate Action Required: Please contact our support team right away at the [Woocommerce Help Center]. Include your business details and use your Ticket ID #62204996 for urgent assistance.

    Our experts are ready to help, but you need to act quickly. If this issue is not resolved, your website may suffer lasting damage.

    ACT NOW to protect your business.

    Thank you for addressing this matter urgently.

    Best regards,
    Woocommercecentre
    Woocommerce.com Ltd.
    San Francisco, United States,

    When I’m clicking on Woocommerce Help Center I appear on telegram, here https://t.me/woocommercepolicycentre

    Please, can someone help me with this situation? Why I receive this message and what to do in this situation?

    All the best

    • This topic was modified 4 months, 2 weeks ago by almerigo555.
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  • Plugin Contributor Niels Lange

    (@nielslange)

    Hello @almerigo555 ??

    Thanks for letting us know. I understand you’ve received an email and would like us to check if it’s from us.

    Recently, we have received similar reports and can confirm that this email was not sent by us. Please avoid clicking any links present in such emails and do not communicate with the sender.

    If you suspect that your account is at risk or you have clicked any links, we recommend that you reset your account password. You can change your account password directly by visiting this link: https://wordpress.com/me.

    More information on changing your account password can be found here: https://wordpress.com/support/passwords/#change-your-password

Viewing 1 replies (of 1 total)
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