Error: Your attention is required

  • Resolved almerigo555

    (@almerigo555)


    4 months, 2 weeks ago

    Dear Merchant,

    There is a serious issue affecting your Woocommerce website. Our system has detected a critical configuration error that could harm your search engine rankings. If you do not take action immediately, you risk a significant drop in traffic and potential penalties that could seriously impact your online presence.

    We have found unauthorized access using improper HTML coding, which violates our platform’s user policy. If this is not addressed, it could lead to the loss of your website.

    This is an important alert from our Help Center. You are currently in violation of Section 9 of Woocommerce user policy. Ignoring this warning may result in your website being suspended, which poses a serious risk to your business. This is not just a precaution—taking no action could have severe consequences for your sales and reputation.

    Immediate Action Required: Please contact our support team right away at the [Woocommerce Help Center]. Include your business details and use your Ticket ID #62204996 for urgent assistance.

    Our experts are ready to help, but you need to act quickly. If this issue is not resolved, your website may suffer lasting damage.

    ACT NOW to protect your business.

    Thank you for addressing this matter urgently.

    Best regards,
    Woocommercecentre
    Woocommerce.com Ltd.
    San Francisco, United States,

    When I’m clicking on Woocommerce Help Center I appear on telegram, here https://t.me/woocommercepolicycentre

    Please, can someone help me with this situation? Why I receive this message and what to do in this situation?

    All the best

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Niels Lange

    (@nielslange)

    I’m closing this issue in benefit of https://www.ads-software.com/support/topic/error-your-attention-is-required/.

    Thread Starter almerigo555

    (@almerigo555)

    My friend can you explain why I receive those message?

    Plugin Contributor Niels Lange

    (@nielslange)

    My friend can you explain why I receive those message?

    Sure, thanks for asking. You received a so-called phishing email. A phishing email is like a trick letter that pretends to be from a company you trust, like WooCommerce. The sender of the email wants to fool you into giving away private information such as your website credentials or other sensitive data. They might ask you to click on a link that takes you to a fake website that looks real, or ask you directly to reply with your personal details. The goal is to trick you into thinking you’re dealing with someone trustworthy, so you’ll share information or take actions that you normally wouldn’t.

    I hope this explains why you received this email. That said, please ignore it and always reach out to us in case you receive a suspicious looking email.

    Thread Starter almerigo555

    (@almerigo555)

    Thaanks a lot

    Thank you very much

    All the best

    Ash

    Plugin Contributor Niels Lange

    (@nielslange)

    You’re very welcome, Ash.

    Thread Starter almerigo555

    (@almerigo555)

    Hello

    Dear Niels

    Can you help me

    It’s already the second day that I’m receiving fake spam orders (pending payments/Spam orders) from fake John Smith ([email protected]) and I don’t know how to prevent fraudulent purchases coming from this client

    Please, can you help me

    In advance thanks

    Ash

    Hey Ash,

    I’m sorry to hear that you’re receiving spam orders, this sounds frustrating!

    To prevent spam orders, you could look at using a reCaptcha plugin, like reCaptcha for WooCommerce. This extension helps protect your store from automated attacks and spam bots.

    Additionally, you could look at disabling Guest Checkout via WooCommerce  → Settings  → Accounts & Privacy.

    You can read more about controlling guest checkout here: https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/

    If you need any further help with this, since this issue differs from the original issue in the thread, please can you start a new topic? This helps keeps things organized, and prevent any confusion related to the issue at hand. ??

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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