Errors
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The plugin displays an error when I try to connect to google merchant centre. I do not know why this happens.
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Hi @andrew747,
Thanks for using the Google Listings & Ads extension and for taking your time to leave feedback.
I’m sorry to read you are having some difficulties using the extension.
If you would like to continue working on a fix, please share a full screenshot of the error you are getting.
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
You can simply drag the image and drop it to generate a link to share.We will be more than happy to assist you!
Hi,
The links to the screenshots below show the errors am getting. The one with black background shows the error as am signing in. The second error with a white background is the error in the logs of google listings and ads.1. https://snipboard.io/FcSWUZ.jpg
2. https://snipboard.io/iTJ27f.jpgPlease assist
Hello @andrew747 ,
Thanks for the screenshots.
Can you please check if you are on the latest version of the extension which is 1.8.0?
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Hi Rashed,
The plugin is at the latest version. Below is the system report.
### WordPress Environment ### WordPress address (URL): https://optimuminteriordesigns.com Site address (URL): https://optimuminteriordesigns.com WC Version: 5.9.0 REST API Version: ? 5.9.0 WC Blocks Version: ? 6.1.0 Action Scheduler Version: ? 3.3.0 WC Admin Version: ? 2.8.0 Log Directory Writable: ? WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.26 PHP Post Max Size: 516 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.79.1 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.9.0 WC Database Prefix: wp_ Total Database Size: 149.94MB Database Data Size: 137.00MB Database Index Size: 12.94MB wp_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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Howdy @andrew747
It seems like it might be down to a conflict, but before we suggest a conflict test, could you reach out to us by creating an issue here with the reference 4568131-zen:
https://woocommerce.com/my-account/create-a-ticket/We’ll require access to your site, but will give you instructions in reply once you’ve opened the ticket. If you’re able to set up a staging site in the meantime, that would be most helpful.
- The topic ‘Errors’ is closed to new replies.