Errors after connecting Stripe

Hi @katiehartrick

Thank you for using Paid Memberships Pro, can you tell me what Add On you are referring to and the version?

The Stripe payment gateway gets included with Paid Memberships Pro itself and an additional Add On is not required for Stripe payments.

Apologies, Stripe support is part of the core plugin. The core PMP plugin is causing these issues. Please assist with rectifying the PHP errors.

Site is using:

• Paid Memberships Pro 2.5.9.1
• WordPress 5.7.2
• webserver nginx
• PHP 7.4.18
• hosted on WordPress.com

Do you have any other plugins that may use Stripe for payments? I haven’t been able to replicate this issue.

No, no other plugins use Stripe for payments. This is a recurring error.

@andrewza this error occurred more than 10 times today.

• This reply was modified 3 years, 5 months ago by katie.

Hi @katiehartrick

I haven’t been able to replicate this on my end, I’ve passed this onto our development team to investigate further.

Thank you for your patience.

Please can you send through your Site Health Information through so we may overlook your plugins and server configurations to advise you further?

PHP 7.4

### wp-core ###

version: 5.7.2
site_language: en_AU
user_language: en_US
permalink: /%year%/%monthnum%/%postname%/
https_status: true
user_registration: 0
default_comment_status: closed
multisite: false
user_count: 8776
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /wordpress/core/5.7.2
wordpress_size: 50.28 MB (52723211 bytes)
uploads_path: /srv/htdocs/wp-content/uploads
uploads_size: 1.12 GB (1207641526 bytes)
themes_path: /srv/htdocs/wp-content/themes
themes_size: 2.37 MB (2481854 bytes)
plugins_path: /srv/htdocs/wp-content/plugins
plugins_size: 210.97 MB (221217848 bytes)
database_size: 145.98 MB (153075712 bytes)
wpcomsh-disk-space-used: 1.3 GB
wpcomsh-disk-space-quota: 200.0 GB

### wp-dropins (2) ###

advanced-cache.php: true
object-cache.php: true

### wp-active-theme ###

name: Twenty Fifteen Child (twentyfifteen-child)
version: 1.0.2

### wp-parent-theme ###

name: Twenty Fifteen (twentyfifteen)
version: 2.8-wpcom
author: the WordPress team
author_website: https://www.ads-software.com/
theme_path: /wordpress/themes/pub/twentyfifteen

### wp-mu-plugins (2) ###

Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2
WP.com Site Helper: author: (undefined), version: (undefined)

### wp-plugins-active (37) ###

ACF Content Analysis for Yoast SEO: version: 3.0.1, author: Thomas Kr?ftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast
Advanced Custom Fields PRO: version: 5.9.7, author: Delicious Brains
Advanced Rich Text Tools for Gutenberg: version: 1.2.0, author: Ella Van Durpe
Akismet Anti-Spam: version: 4.1.9, author: Automattic
AMP: version: 2.1.3, author: AMP Project Contributors
Custom Post Type UI: version: 1.9.2, author: WebDevStudios
Enable Media Replace: version: 3.5.0, author: ShortPixel
Error Log Monitor: version: 1.7, author: Janis Elsts
Gravity Forms: version: 2.5.6, author: Gravity Forms
Gravity Forms Mailchimp Add-On: version: 4.9, author: Gravity Forms
Health Check & Troubleshooting: version: 1.4.5, author: The www.ads-software.com community
Hello Dolly: version: 1.7.2, author: Matt Mullenweg
Import Users from CSV: version: 1.0.1, author: Andrew Lima
Jetpack: version: 9.8.1, author: Automattic
Mediavine Control Panel: version: 2.6.6, author: mediavine
Native PHP Sessions for WordPress: version: 1.2.3, author: Pantheon
Ninja Tables: version: 4.1.6, author: WPManageNinja LLC
Ninja Tables Pro: version: 4.1.6, author: WPManageNinja
Paid Memberships Pro: version: 2.5.10, author: Stranger Studios
Paid Memberships Pro - Add Name to Checkout Add On: version: 0.5, author: Stranger Studios
Paid Memberships Pro - Add PayPal Express Add On: version: .6, author: Paid Memberships Pro
Paid Memberships Pro - Cancel on Next Payment Date: version: 0.3, author: Paid Memberships Pro
Paid Memberships Pro - Import Users from CSV Add On: version: .3.4, author: Stranger Studios
Paid Memberships Pro - Mailchimp Add On: version: 2.3.2, author: Stranger Studios
Paid Memberships Pro - Member History Add On: version: .3.1, author: Paid Memberships Pro
Popup Builder: version: 3.84, author: Sygnoos
Redirection: version: 5.1.1, author: John Godley
Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel
Search & Filter Pro: version: 2.5.8, author: Code Amp
Site Kit by Google: version: 1.35.0, author: Google
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.26, author: Sucuri Inc.
Woobox: version: 1.5, author: Woobox
WP Content Copy Protection with Color Design: version: 2.3.0, author: Kazuki Yanamoto
WP OAuth Server - Pro: version: 4.1.8, author: WP OAuth Server
WP Sync DB: version: 1.5, author: Sean Lang
WP Sync DB Media Files: version: 1.1.4b1, author: Sean Lang
Yoast SEO: version: 16.6.1, author: Team Yoast

### wp-plugins-inactive (11) ###

Classic Editor: version: 1.6, author: WordPress Contributors
CoBlocks: version: 2.12.1, author: GoDaddy
Gutenberg: version: 10.9.1, author: Gutenberg Team
Import Paid Memberships Pro Members from CSV: version: 3.0.4, author: <a href="https://eighty20results.com/thomas-sjolshagen/">Thomas Sjolshagen <[email protected]></a>
Layout Grid: version: 1.6, author: Automattic
Page Optimize: version: 0.5.1, author: Automattic
Paid Memberships Pro - Require Strong Passwords: version: 0.4, author: Stranger Studios
PayPal Donation: version: 1.3, author: Scott Paterson
PHP Compatibility Checker: version: 1.5.0, author: WP Engine
ShortPixel Image Optimizer: version: 4.22.2, author: ShortPixel
WordPress.com Editing Toolkit: version: 3.9702, author: Automattic

### wp-media ###

image_editor: Photon_Subsizes_WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 4.9.0-11-amd64 x86_64
httpd_software: nginx
php_version: 7.4.20 64bit
php_sapi: fpm-fcgi
max_input_variables: 6144
time_limit: 1200
memory_limit: 256M
max_input_time: 1200
upload_max_size: 2047M
php_post_max_size: 2047M
curl_version: 7.77.0 OpenSSL/1.1.0l
suhosin: false
imagick_availability: false
server-headers: 
	server: nginx
	date: Sun, 04 Jul 2021 11:20:18 GMT
	content-type: text/html; charset=UTF-8
	strict-transport-security: max-age=31536000
	vary: Accept-Encoding
	x-hacker: If you're reading this, you should visit automattic.com/jobs and apply to join the fun, mention this header.
	host-header: WordPress.com
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	cache-control: no-cache, must-revalidate, max-age=0
	content-security-policy: block-all-mixed-content
	link: Array
	content-encoding: gzip
	x-ac: 3.dca _atomic_dca

### wp-database ###

extension: mysqli
server_version: 10.3.21-MariaDB-log
client_version: mysqlnd 7.4.20

### wp-constants ###

WP_HOME: https://cleanclothnappies.com
WP_SITEURL: https://cleanclothnappies.com
WP_CONTENT_DIR: /srv/htdocs/wp-content
WP_PLUGIN_DIR: /srv/htdocs/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: not writable
wp-content: writable
uploads: writable
plugins: writable
themes: not writable
mu-plugins: writable

### jetpack ###

site_id: 141715339
ssl_cert: No
time_diff: undefined
version_option: 9.8.1:1623176412
old_version: 9.8:1622561064
public: Public
master_user: #6990 cleanclothnappies
current_user: #9 katiehartrick
tokens_set: Blog User
blog_token: 75dGjyBM814bYdxyPrt!htByJoUbb(Kn
user_token: OTo(vdr)Cm2#015J0NBJ1xQw&@vUk*$s
version: 9.8.1
jp_plugin_dir: /wordpress/plugins/jetpack/9.8.1/
plan: business
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Wed, 12 May 2021 17:02:49 +0000","finished":"Wed, 12 May 2021 18:06:54 +0000","progress":{"constants":{"finished":true},"functions":{"finished":true},"options":{"finished":true},"updates":{"finished":true},"themes":{"finished":true},"users":{"total":"7885","sent":7885,"finished":true,"last_sent":"1"},"terms":{"total":"398","sent":398,"finished":true,"last_sent":"1"},"posts":{"total":"3310","sent":3311,"finished":true,"last_sent":"3"},"comments":{"total":"0","sent":0,"finished":true,"last_sent":"~0"},"term_relationships":{"total":"1930","sent":1930,"finished":true,"last_sent":{"object_id":"1","term_taxonomy_id":"2"}}},"config":{"constants":1,"functions":1,"options":1,"updates":1,"themes":1,"users":1,"terms":1,"posts":1,"comments":1,"term_relationships":1}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/cleanclothnappies.com","siteurl":"https:\/\/cleanclothnappies.com","WP_HOME":"https:\/\/cleanclothnappies.com","WP_SITEURL":"https:\/\/cleanclothnappies.com"}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### google-site-kit ###

version: 1.35.0
php_version: 7.4.20
wp_version: 5.7.2
reference_url: https://cleanclothnappies.com
amp_mode: secondary
site_status: connected-site
user_status: not authenticated
connected_user_count: 2
active_modules: site-verification, search-console, analytics, pagespeed-insights
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
enabled_features: 
	ga4setup: ?
	helpVisibility: ?
	ideaHubModule: ?
	serviceSetupV2: ?
	storeErrorNotifications: ?
	userFeedback: ?
	userInput: ?
	widgets.dashboard: ?
	widgets.pageDashboard: ?
	widgets.moduleScreens: ?
search_console_property: https://cleanclothnappies.com/
analytics_account_id: 1588?????
analytics_property_id: UA-1588???????
analytics_profile_id: 2119?????
analytics_use_snippet: yes

### amp_wp ###

amp_slug_query_var: amp
amp_slug_defined_late: false
amp_mode_enabled: transitional
amp_reader_theme: legacy
amp_templates_enabled: post, page, attachment, promotions, is_singular, is_front_page, is_home, is_archive, is_author, is_date, is_search, is_404, is_category, is_tag, is_tax[popup-categories], is_post_type_archive[detergents]
amp_serve_all_templates: true
amp_css_transient_caching_disabled: n/a
amp_css_transient_caching_threshold: 5000 transients per day
amp_css_transient_caching_sampling_range: 14 days
amp_css_transient_caching_transient_count: undefined
amp_css_transient_caching_time_series: 
amp_libxml_version: 2.9.4

Thank you for this information Katie, does this happen when an existing member tries to change their level or manually renew?

no it happens with new signups

@andrewza the site admin has PMPro support membership and access to https://www.paidmembershipspro.com/add-ons/pmpro-toolkit/. Would installing this add-on allow a better analysis to be run on the site?

I don’t this the Toolkit will help here, if you have any functionality or pre-sale questions about a premium product please open a support ticket on https://www.paidmembershipspro.com/contact and our email support team will assist you further.

I am unable to replicate this issue still, please can you test this by connecting to Stripe Connect to see if this resolves your issue?

This issue seems to be a site specific issue and if you are still experiencing issues I highly recommend reaching out to a local WordPress developer to assist you further as there may be a conflict from somewhere else interfering with your Paid Memberships Pro checkout.