Errors in error log

  • Resolved mcsalesllc

    (@mcsalesllc)


    5 years, 10 months ago

    Not sure if it needs to be fixed with an update or something that needs to be changed in my system. Please help.
    Thanks,
    Mike

    (Received 2x errors below)

    Warning: preg_replace(): Compilation failed: invalid range in character class at offset 4 in /home/dh_dvap5v/mc-salesllc.com/wp-content/plugins/woocommerce-gateway-paypal-powered-by-braintree/includes/api/requests/class-wc-braintree-api-transaction-request.php on line 209

    stock was called incorrectly. Product properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Braintree\Plugin_Framework\SV_WC_Payment_Gateway_Direct->process_payment, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_processing’), WP_Hook->do_action, WP_Hook->apply_filters, wc_maybe_reduce_stock_levels, wc_reduce_stock_levels, do_action(‘woocommerce_reduce_order_stock’), WP_Hook->do_action, WP_Hook->apply_filters, OrderWrapper::handle_reduce_order_stock, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong. This message was added in version 3.0.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there @mcsalesllc,

    Can you please provide me with more context of this error? Where do you see it and when? Does the gateway work as expected at the same time or payments are failing?

    Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Cheers!

    Thread Starter mcsalesllc

    (@mcsalesllc)

    Hello,
    I reached out to the folks at GitHub and they said this,
    “Your payment gateway is calling product properties directly and not using the getters provided for accessing properties. I suggest you contact the developers of the gateway for support.”

    This occurs when orders have been processed by my customers. From what I can tell, the payments have not failed yet, but I do not want it to get to that point. I also do not want it messing up my inventory structure by not adjusting accordingly after a sale. I’m not one to go in and revise plugins so I’d much rather not go in and change the coding myself.

    System Status:

    
### WordPress Environment ###

WordPress address (URL): https://mc-salesllc.com
Site address (URL): https://mc-salesllc.com
WC Version: 3.6.3
Log Directory Writable: ?
WP Version: 5.2.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.0
PHP Post Max Size: 65 MB
PHP Time Limit: 6000
PHP Max Input Vars: 1000
cURL Version: 7.35.0
OpenSSL/1.0.1f

SUHOSIN Installed: –
MySQL Version: 5.6.34-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.3
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 487.94MB
Database Data Size: 453.14MB
Database Index Size: 34.80MB
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### Post Type Counts ###

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attachment: 20967
ct_afc: 2
custom_css: 1
customize_changeset: 2
jetpack_migration: 2
nav_menu_item: 14
page: 14
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shop_order: 1460
shop_order_refund: 41
wafs: 2
wc_afrsm: 1
wpplugin__sub_log: 1
wpplugin_sub_button: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 5.4 – Not tested with the active version of WooCommerce
AfterShip - WooCommerce Tracking: by AfterShip – 1.9.5 – Not tested with the active version of WooCommerce
Child Themify: by John P. Bloch – 2.0.1
Error Log Monitor: by Janis Elsts – 1.6.6
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Google XML Sitemaps: by Arne Brachhold – 4.1.0
ExportFeed - Create Product Feeds For 40+ Merchants: by ExportFeed.com – 3.2.2.2 – Not tested with the active version of WooCommerce
Sales Pop: by Beeketing – 1.4.14
Search Manager Lite for WooCommerce and WordPress: by Custom4Web – 1.4 – Not tested with the active version of WooCommerce
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.14

UPS WooCommerce Shipping: by PluginHive – 3.10.4 – Not tested with the active version of WooCommerce
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WooCommerce Extended Coupon Features FREE: by Soft79 – 3.0.5 – Not tested with the active version of WooCommerce
WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.2.4 – Not tested with the active version of WooCommerce
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Booster for WooCommerce: by Algoritmika Ltd – 4.3.1
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WP File Manager: by mndpsingh287 – 4.8
WP-Lister Pro for eBay: by WP Lab – 2.1.0 – Not tested with the active version of WooCommerce
WP Mail SMTP Plugin by Mail Bank: by Tech Banker – 4.0.6
WP Rollback: by Impress.org – 1.6
YITH WooCommerce Bulk Product Editing: by YITH – 1.2.11

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API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #35 - /shop/
Cart: #36 - /cart/
Checkout: #37 - /checkout/
My account: #38 - /my-account/
Terms and conditions: #33 - /terms-of-sale/

### Theme ###

Name: square - child theme
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Square
Parent Theme Version: 1.4.7
Parent Theme Author URL: https://hashthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: square/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 3.6.0
Outdated Templates: ?
					
					
						Learn how to update

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Action Scheduler ###

Complete: 8
Oldest: 2019-04-24 14:18:00 +0000
Newest: 2019-05-15 14:19:01 +0000

Pending: 1
Oldest: 2019-05-22 14:19:02 +0000
Newest: 2019-05-22 14:19:02 +0000

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    Hi there @mcsalesllc,

    Thanks for getting back to us with more details!

    I reached out to the folks at GitHub and they said this,
    “Your payment gateway is calling product properties directly and not using the getters provided for accessing properties. I suggest you contact the developers of the gateway for support.”

    Could you please elaborate who did you get in touch with? Did you notice that the errors appear only when another plugin is active?

    Also, please share a link to a GH report you mentioned.

    I also do not want it messing up my inventory structure by not adjusting accordingly after a sale. I’m not one to go in and revise plugins so I’d much rather not go in and change the coding myself.

    Can you also tell me more about your inventory problem? Is it not adjusted accordingly when an order is placed with our gateway?

    Cheers!

    • This reply was modified 5 years, 10 months ago by Elvira K..
    • This reply was modified 5 years, 10 months ago by Elvira K..

    Hi @mcsalesllc,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter mcsalesllc

    (@mcsalesllc)

    My original reply was via email. Didn’t know it was a noreply email..

    Elvira K wrote:

    Hi there @mcsalesllc,

    Thanks for getting back to us with more details!

    > I reached out to the folks at GitHub and they said this,
    “Your payment gateway is calling product properties directly and not using the getters provided for accessing properties. I suggest you contact the developers of the gateway for support.”

    Can you please elaborate who did you get in touch with? Did you notice that the errors appear only when another plugin is active?
    **kloon. / negative

    Can you please share a link to a GH report you mentioned?
    **https://github.com/woocommerce/woocommerce/issues/23795

    > I also do not want it messing up my inventory structure by not adjusting accordingly after a sale. I’m not one to go in and revise plugins so I’d much rather not go in and change the coding myself.

    Can you also tell me more about your inventory problem? Is it not adjusted accordingly when an order is placed with our gateway?
    **As for now it’s working correctly, but if my payment gateway is calling product properties directly and not using the getters provided for accessing properties, that does seem to be a problem down the road if not with this plugin, possibly with others. I dont know what other information I could provide you with that I haven’t already.
    Thanks,
    Mike

    Cheers!

    Hi there @mcsalesllc,

    I got another look at the logs with the developers and it looks like the issue is coming not from WooCommerce PayPal Powered by Braintree Payment Gateway, but from whatever plugin is hooked into woocommerce_reduce_order_stock and calling OrderWrapper::handle_reduce_order_stock – the last thing in the stack trace is what you’d want to look at.

    I’d recommend checking if you have any custom code or plugins which do that – full conflict testing can shed some light on it – for more detailed instructions, check out How to test for plugin and theme conflicts.

    Cheers!

    Hi @mcsalesllc,

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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