• Resolved ogsbk011

    (@ogsbk011)


    Hello, I’m having issues with my woocommerce, i’m unable to access my overview or any woocommerce backend page including the woopayment (payments) dashboard. Sometimes, the woocommerce overview page only flashes for a second and goes blank, on the other hand, the woopayment page shows multiple retrieval errors when i open it and doesn’t end up loading. I’ve tried troubleshooting, disabling and enabling my plugins one after the other, i was still met with the same issue. I switched themes, same thing. My wordpress, themes and plugins have all been updated to their latest versions. What do i do?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi, I have the same problem with the Payment page. What I did was to go back to version 8.4.0

    Thread Starter ogsbk011

    (@ogsbk011)

    I downgraded my woocommerce to version 8.2.0. Same issue

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @ogsbk011, thanks for reaching out!

    It sounds like you’ve already tried some great troubleshooting steps. So that I can understand more about the issue, did you get to install/update or activate any new plugins before your site started showing the described errors?

    Also, could you please share with us any Fatal error logs (if any) under WooCommerce > Status > Logs.

    Be sure to share with us your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

    Fatal error logs (if any) under WooCommerce > Status > Logs.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter ogsbk011

    (@ogsbk011)

    WOOCOMMERCE SYSTEM STATUS REPORT:
    
    
    
     WordPress Environment
    
    WordPress address (URL): https://ogskincarebyk.com
    Site address (URL): https://ogskincarebyk.com
    WC Version: 8.5.1
    REST API Version: ?8.5.1
    WC Blocks Version: ?11.8.0-dev
    Action Scheduler Version: ?3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.30
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 8.4.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.23-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
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    WC Database Prefix: wpat_
    Total database size: 60.57MB
    Database size: 51.34MB
    Index Size: 9.23MB
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    attachment: 235
    cms_block: 4
    customize_changeset: 1
    elementor_library: 1
    language_switcher: 5
    mailpoet_page: 1
    mc4wp-form: 1
    nav_menu_item: 55
    page: 12
    portfolio: 9
    post: 4
    product: 10
    revision: 114
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    shop_order_refund: 1
    viwec_template: 14
    woodmart_size_guide: 1
    woodmart_slide: 5
    wp_navigation: 1
    wp_template: 2
    wpcf7_contact_form: 2 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (25)
    
    Backup: by Softaculous – 1.2.2
    Change wp-admin login: by wpexpertsio – 1.1.8
    Contact Form 7: by Takayuki Miyoshi – 5.8.6
    Easy WP SMTP: by Easy WP SMTP – 2.2.0
    Email Template Customizer for WooCommerce: by VillaTheme – 1.2.1
    Flexible Shipping: by Octolize – 4.24.7
    Google Listings and Ads: by WooCommerce – 2.5.15
    Health Check & Troubleshooting: by The WordPress Community – 1.7.0
    Page Editor: by Michael M - WPBakery.com – 7.3
    MailPoet: by MailPoet – 4.41.2
    MainWP Child: by MainWP – 4.6
    Smart Slider 3 Pro: by Nextend – 3.5.1.21
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    TranslatePress - Multilingual: by Cozmoslabs
    Razvan Mocanu
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    Payment Plugins for Stripe WooCommerce: by Payment Plugins
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    WooCommerce Stripe Gateway: by WooCommerce – 7.9.0
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    WooCommerce: by Automattic – 8.5.1
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    Jetpack: by Automattic – 13.0 Dropin Plugins (1)
    
    advanced-cache.php: advanced-cache.php Must Use Plugins (1)
    
    Health Check Troubleshooting Mode: by – 1.9.1 Settings
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated -2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: ? WC Pages
    
    Base de la boutique: #1249 - /shop/
    Panier: #12 - /cart/
    Commander: #13 - /checkout/
    Mon compte: #14 - /my-account/
    Conditions générales de vente et d’utilisation: ?Page visibility must be public Theme
    
    Name: Woodmart
    Version: 7.4.2
    Author URL: https://themeforest.net/user/xtemos
    Child Theme: ?– If you are editing WooCommerce on a parent theme that you have not built personally
    we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ? Templates
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/ cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product. php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/ woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/ woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/ form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable. php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/ product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single- product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/ woocommerce/single-product-reviews.php
    woodmart/woocommerce/single-product.php WooPayments
    
    Version: 7.0.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 226686205
    Account ID: acct_1ONIMPCT5LQ5iqTx
    Payment Gateway: Disabled
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Not eligible
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Public Key Encryption: Enabled
    Auth and Capture: Enabled
    Documents: Enabled
    Logging: Enabled WooCommerce PayPal Payments
    
    Onboarded: ?
    Shop country code: FR
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting- tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    remote-inbox-notifications
    remote- free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-linked
    settings
    async-product-editor-category-field
    
    Daily Cron: ?Next scheduled: 2024-01-17 10:56:32 +00:00
    Options: ?
    Notes: 74
    Onboarding: completed MailPoet
    
    Sending Method: MailPoet
    Send all site's emails with: WordPress default submission method
    Task Scheduler method: Action Scheduler
    Cron ping URL: https://ogskincarebyk.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler
    
    Canceled: 3
    Oldest: 2023-12-29 12:33:57 +0000
    Newest: 2024-01-04 14:05:40 +0000
    
    Finished: 3,125
    Oldest: 2023-12-16 11:26:43 +0000
    Newest: 2024-01-16 11:23:06 +0000
    
    Failed: 677
    Oldest: 2023-12-02 11:08:44 +0000
    Newest: 2024-01-16 11:01:45 +0000
    
    On hold: 10
    Oldest: 2024-01-16 11:25:06 +0000
    Newest: 2024-01-22 14:21:55 +0000 Status report information
    
    Generated at: 2024-01-16 11:23:46 +00:00
    
    Thread Starter ogsbk011

    (@ogsbk011)

    A lot of errors comes from “/plugins/google-listings-and-ads/vendor/”. Can you try disabling this one first to see if it works better?

    2024-01-16T00:23:51+00:00 CRITICAL Uncaught Error: Class “WPDesk\FS\TableRate\ShippingMethod\MethodDescription” not found in /home/ogskinca/public_html/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php:282Stack trace:#0 /home/ogskinca/public_html/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php(396): —> this is related to flexible shipping plugin.

    I suggest you disable the plugins, themes, clear the log (or re-save the current log somewhere else) and try again to see what errors will come up.

    Btw, there is a similar thread of Flexible Shipping – New update 8.5.1 still errors | www.ads-software.com

    Thread Starter ogsbk011

    (@ogsbk011)

    i followed the instructions you gave and it still did the same thing. https://gist.github.com/pam1223/a34cd7742a8de958c45f5df89fa12773

    What did you do, disable all plugins? Activate default theme?

    I can see old errors here – 2024-01-16T00:20:56+00:00 CRITICAL During class fetch: Uncaught Error: Failed opening required ‘/home/ogskinca/public_html/wp-content/plugins/google-listings-and-ads/src/HelperTraits/ Utilities.php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home/ogskinca/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/ class-php-autoloader.php:90, can you please clear log as well after you will disable all the plugins?

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