Errors with forgot password & password reset
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Please help! We launched a site for a national organization, but as their users are beginning to log in and get familiar with the new site, people are seeing errors with resetting passwords…
User clicks forgot password:
- email provides link to reset page
https://example.com/login/?redirect_to=https%3A%2F%2Fexample.com%2Fforgot-password%2F&action=rp&key=XXXXXXXXXXXXXXXXXXXX&login=sampleuser - user succussfully resets password, but then…
- redirects to login page WITH reset key still in URL
https://example.com/login/?redirect_to=https%3A%2F%2Fexample.com%2Flogin%2F&action=resetpass&key=XXXXXXXXXXXXXXXXXXXX&login=sampleuser - shows error message (“Error: Reset key is invalid or has expired.?Lost your password?”) that the key is invalid (it is now because it’s been used already)
- error makes user think it didn’t work
Admin sends password reset:
- email provides link
https://example.com/wp-login.php?action=rp&key=XXXXXXXXXXXXXXXXXXXX&login=sampleuser&wp_lang=en_US - page is completely broken (shows some random sidebar content on a page not adhering to any theme)
- after scrolling past all that, the title “Login to <sitename>” followed by a critical error message (from Pie Register plugin)
We have updated to the newest version of Pie Register to see if this has been fixed, but no change…
- email provides link to reset page
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