• Resolved springboard

    (@tarshis)


    I can’t seem to import or export Divi pages on my website this week (it worked fine several weeks ago). I reached out to Elegant Themes support and they said “I have checked, and the issue is because the Export triggers a 403 Forbidden Error.

     ?? 

    Checking it further, it seems to WordFence is blocking the action ?? 

    That being said, please check with WordFence how to whitelist that action.”

    I am not a developer — just a regular civilian. No clue what I’m supposed to do other than turning off WordFence. I could use some help.

    • This topic was modified 1 year, 9 months ago by springboard.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @tarshis, thanks for your detailed query.

    It looks like a false-positive which can happen from time-to-time when other plugins make external requests, or attempt to change data in a way that looks suspicious.

    Your easiest option for allowing this is Learning Mode.

    From the Wordfence Dashboard click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now visit the page that was causing issues to teach Wordfence what’s happening is normal and should be allowed in future. After you have finished, switch the WAF from Learning Mode back to Enabled and Protecting.

    If that doesn’t work, take a look at your Live Traffic page after triggering one of the Wordfence-branded block pages shown in your screenshot above. Does a timestamped block here match your test? You should be able to see which rule is causing the block by clicking that line (or “eye” icon) to expand it. Sometimes you are presented with a “ADD PARAM TO FIREWALL ALLOWLIST” button here that could solve any problems going forward. This button automatically inserts the URL and its required params to the Allowlisted URLs section of the plugin.

    Let me know how you get on!
    Peter.

    Thread Starter springboard

    (@tarshis)

    Learning Mode took care of the problem – thank you so much! I appreciate your clear step by step directions.

Viewing 2 replies - 1 through 2 (of 2 total)
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