EU Consent Error

  • Resolved harley

    (@arshi01)


    4 years, 5 months ago

    Hello. For the past few days, I’m getting this error on my Adsense dashboard
    “We’ve detected an issue on your IAB TC string on one or more of your sites or apps. These errors may affect your ability to serve ads to European users. A detailed report is available for you on the EU user consent page.”
    The error is 2.1a. Please help me fix it. TIA

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Spacetime

    (@spacetime)

    Hello,

    this is support forum for Ad Inserter.
    I can only help you with Ad Inserter settings.

    Please provide the required data:
    https://www.ads-software.com/support/topic/ad-inserter-support-before-you-ask-for-help/

    Thread Starter harley

    (@arshi01)

    That was very convenient, but since I use Ad inserter for a few of my ad units, I have to ask you only. I tried to implement this manual, but it’s distorting the ads. So mind if you look into it?

    Plugin Author Spacetime

    (@spacetime)

    Unless you provide the required data nobody will be able to help you.

    Thread Starter harley

    (@arshi01)

    What data do you want? The link you shared talks about what to do when ads are not displayed. That’s clearly not my issue. This is the issue
    “We’ve detected an issue on your IAB TC string on one or more of your sites or apps. These errors may affect your ability to serve ads to European users. A detailed report is available for you on the EU user consent page.
    The error is 2.1a”

    Plugin Author Spacetime

    (@spacetime)

    In order to be able to diagnose the problem and suggest actions or fix a bug, please do the following:

    – Enable Remote debugging (tab ? / tab Debugging).
    – You may need to disable caching, otherwise debugging functions will not work
    – Clearly describe the problem. Describe what does not work as expected.
    – Describe the settings and code blocks used.
    – Post web addresses (links) of the pages where the code from the settings above is not inserted properly.

    Unless you provide the items listed above, nobody can check your website or reproduce the problem and consequently can’t help.

    https://www.ads-software.com/support/topic/ad-inserter-support-before-you-ask-for-help/

Viewing 5 replies - 1 through 5 (of 5 total)
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