Euros showing on USD store?

  • Resolved Dustin L.

    (@bigbugsy)


    10 months ago

    Thank you for creating this plugin! I recently switched to it from the official WooCommerce plugin and it solved all of the problems I was having with their new checkout experience.

    We had an unusual report from a customer today though…

    Our store is in the U.S. and is set to USD.

    A customer in Switzerland is attempting to make a payment. She emailed us and wrote, “When I clicked on the payment link below it showed USD then it switched into Euros.”

    She wants to pay in USD and we only want to show USD to our customers.

    We do not use a currency switching plugin and do not have adaptive pricing enabled in Stripe.

    Do you know why she is seeing Euros? Is your plugin doing this? If so, can that be disabled?

    We have an established store and have processed many international orders using the official WooCommerce plugin. I had never seen this issue before until we switched to your plugin.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @bigbugsy

    A customer in Switzerland is attempting to make a payment. She emailed us and wrote, “When I clicked on the payment link below it showed USD then it switched into Euros.”

    It’s important to understand where in the payment process your customer saw the switch from USD to EUR. This likely occurred on the PayPal payment page.

    Do you know why she is seeing Euros? Is your plugin doing this? If so, can that be disabled?

    The plugin isn’t doing this, there isn’t any currency conversion logic in the plugin. Depending on a customer’s PayPal account settings, PayPal will automatically perform a conversion on the payment page using the customer’s preferred currency settings. Some PayPal buyer accounts can’t process payments in currencies like USD, so PayPal does a conversion on the payment page.

    I had never seen this issue before until we switched to your plugin.

    There isn’t any currency conversion logic in the PayPal plugin. The currency and amounts used come directly from the WooCommerce order object and nowhere else.

    Kind Regards

    Thread Starter Dustin L.

    (@bigbugsy)

    I’m sorry! I created this thread under the PayPal plugin by accident. I am actually using your Stripe plugin:

    https://www.ads-software.com/plugins/woo-stripe-payment/

    It is the only payment gateway enabled on the site.

    Could your Stripe plugin be showing Euros to our customer? Any other thoughts on this?

    Sorry for the confusion.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @bigbugsy

    The Stripe plugin would also not be doing that as there isn’t any currency conversion logic in that code either.

    At what point is your customer seeing EUR’s?

    Is the amount converted to EUR or is it the same amount as USD, but with a EUR currency sign?

    Kind Regards

    Thread Starter Dustin L.

    (@bigbugsy)

    It turns out her browser was automatically translating the page to German. When it did that, it changed the $ sign to the € sign. It didn’t change the amount.

    She disabled the translation and the price was displayed as it should be.

Viewing 4 replies - 1 through 4 (of 4 total)
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