Even sample template does not work!

Hi @harm10,

We deeply apologize for any inconvenience you had to face using the plugin. We have tested the same in our test environment with the sample CSV file and were unable to replicate the issue. It seems like the issue you are facing is because the CSV file is modified with a different delimiter. Could you please share us the CSV you are importing via support.

Our support team will definitely be able to help you if you could allow us.

Hi @harm10,

We missed out to mention the export issue. We did a test export of review containing line feeds in it and were able to successfully export into the CSV. If you could reach us via support with site details, we can also help with that issue.

On the support site is this text “The support desk is exclusively for premium customers, so any queries regarding the free plugins will be addressed in the respective support forum in www.ads-software.com.”. So how would I send the template file?

I can see the delimiter is ‘;’ like it is standard in Europe.

I used the import function of your Export functionality. I supplied a hand made file (also with ‘;’ as a delimiter as in the example) with LF in it and it did not work.

Hi @harm10,

The support desk is for premium users, however, in cases where we require to look at the CSV file or error log files or require any further site details, we request our users to share it via the support desk. As you can see, you won’t face any restriction to submit a request.

The export file by default has the comma as delimiter and currently, this version of the plugin supports only a comma as a delimiter. Saving the file with a comma delimiter will definitely solve the import issue for you.

“Saving the file with a comma delimiter will definitely solve the import issue for you.”….. that sounds so simple………. but it cannot be done when in Europe!
Check the internet and see that it isn’t that simple. (Changing your region settings worked years ago but no longer does; changing your decimal separator in Excel also no longer works). I have Windows 7 and Excel 2007.

So if you want European people to use your plug-in I would add other delimiter support fast! ??

For what it is worth I have uploaded my test file to Dropbox: https://www.dropbox.com/s/piv7wlbqfnv0yci/Product_Review_test.csv?dl=0

Hi @harm10,

We have gone through your CSV file and found that it is saved with semicolon as delimiter.

You may please use spreadsheet application LibreOffice in which you can specify the delimiter with which the CSV will be saved. Please try changing the delimiter of the CSV from semicolon(;) to comma(,) in order to import it using the basic version of the plugin.

The premium version of the plugin has an option to specify the delimiter so that you can use any type of delimiter in the CSV.

Thanks for the tip for LibreOffice! That works in saving with only comma delimiter.
Importing the sample file then works OK.
So I would strongly advise you to mention this somewhere on your plugin Introduction page (at least I couldn’t find any reference about the absolute delimiter in general).

But…….. still I think it is bad programming to not offer any error message when you are using the incorrect lay-out or delimiter. Especially the last situation should be easily discernible!

Having said this I also tested the line feeds and that works OK as do special characters as long as the whole review is within “” (which could also do with a mention or maybe just set it like that in the example file.

What I find very annoying is that when you import exactly the same review it just gets added again (even when I thick the Merge option). Can’t this be tested?

Something else about exporting: is the limitation to one product also lifted in the premium version? If so you should also emphasize this on the Introduction as this puts people of too!

I have upgraded the review to 3 stars now. Can you please reply on my different topics?

Hi @harm10,

Please raise a support topic in the plugin support thread or you may reach us via our premium support. Our support team will be able to help you from there as the WordPress moderators will not allow continuous communication via review thread.

I appreciate your support effort but I do not think I will create support threads (there are more than one as you can see) for this. I have other support requests to tend to (for another review import plugin I might add; that also has some of these issues — so nothing perfect ?? ) and this consumes already too much time for my intent: a one time webshop migration.
So if you would put these things on your to-do list you are free to do that but I will not create support requests for them. I hope you understand.