Event Attendees – Export as CSV

  • Hey,
    we use the Events plug-in in conjunction with Ultimate Membership Pro. We have created 4 events in the plug-in with different dates. For this, now also different numbers of people have registered. If I now want to export the participants from the event, which is possible via the Export CSV button, it works fine so far. Except for 2 events there is no CSV exported but an admin.php. See also my attached screens. What could be the reason for this? The events and participants hardly differ and the settings are the same.

    https://ibb.co/9VkZxjs
    https://ibb.co/q7nfk4J
    • This topic was modified 1 year, 10 months ago by Patrick.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Alan Fuller

    (@alanfuller)

    Thank you for posting your issue here.

    I have looked at the code and screen shots, and the fact that it only happens on two events.

    The file name is generated by the Event tiles – and it seems the one that is failing is much longer than the other.

    I suspect the filename length is corrupting due to the length and so the browser with no valid file name just picks the sending program – admin.php.

    But I can find no reference to filename length but I can regarding characterset.

    So I’m wondering if your titles have characters outside ISO-
    8859-1

    By default, message header field parameters in Hypertext Transfer
    Protocol (HTTP) messages cannot carry characters outside the ISO-
    8859-1 character set.

    I wonder if you can post your exact title to the one that is failing including all special characters here. Use the ‘code’ block if necessary – although Im not confident the editor here may not remove special characters.

    Alan

    Thread Starter Patrick

    (@hovida)

    Hey Alan, thanks for the fast reply. I have checked the titles and the URLs and everything seems to be correct there. I have also shortened the titles and the URLs.

    Plugin Author Alan Fuller

    (@alanfuller)

    Can you inspect the download headers please

    see https://youtu.be/BxNnYq_pLQU

    Thread Starter Patrick

    (@hovida)

    Hello Alan,
    thanks for the video. I have now done so and also attached the screenshot to you. According to this information it is a CSV only the umlauts are not displayed correctly.

    https://ibb.co/pdTBYDP
    Thread Starter Patrick

    (@hovida)

    Hey Alan,
    I took another look and the plugin does not convert the umlaut ?,?,ü,? correctly. If I write out the umlauts, the export is also done correctly. But this seems to be a problem in the plugin.

    Plugin Author Alan Fuller

    (@alanfuller)

    The header is correctly encoded for umlaut, the plugin is doing its job correctly. I suspect that it is the operating system you are downloading to that doesn’t like filenames with umlauts etc. I’m guessing you are on Windows, can you confirm ( as my systems are all on Linux being a developer )? In any case in future version I will use the slug rather than the title for teh file name as that shoudl be more ‘operating system’ safe.

    • This reply was modified 1 year, 9 months ago by Alan Fuller.
    Thread Starter Patrick

    (@hovida)

    Hey Alan,

    thanks for the fast reply. Yes i use windows as operating system. It will be nice if you can use the slug.

    Plugin Author Alan Fuller

    (@alanfuller)

    Just FYI that now is in the codeline for the next release

Viewing 8 replies - 1 through 8 (of 8 total)
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