Event Calendar Migration

Hi @hymavathi

Thanks for reaching out.

Would it be possible for you to set up a staging version of your live site and try to re-do the migration from there? This is to avoid unnecessary issues in your live site while checking this issue further

Here are the steps to revert and re-do the migration:

1. Update to the latest versions of The Events Calendar and Events Calendar Pro.
2. Remove any un-needed draft events and empty the Trash.
3. Activate only our plugins and use the 2020 theme.
4. Make sure server-side caching is disabled temporarily while you’re migrating your events.
5. Install and activate the Code Snippets plugin.
6. Add this snippet and run it once (be sure it does not stay activated).
7. Go to Events > Settings > Upgrades and go through the migration process again.

Please re-do the migration on your staging site.

Let me know how it goes.

Hi,

Thanks for the response.?

I need help to get rid of the below error on my events shows “cancellation in progress”, there is no option for me to work on any of the events settings or delete events or anything.

Memory usage is only 30% and there are no active Chache plug-ins.

I created a sandbox from the prod instance, the events migration status is the same on the sandbox, it says “cancellation is inprogress” and it is not allowing me to do anything.

we are really stuck, and this is a production live instance, everything is blocked. we have purchased licenses for both event calendar pro and event tickets plus. and now last one week we are stuck, and i need live support to resolve this issue asap.

Hello @hymavathi,

I’m sorry for the inconvenience this have caused you.

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. This is also for us to follow WordPress Forum Guidelines regarding premium users.??

One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

Hang in there.

Hi @hymavathi

It seems like it has been some time since we received your response. Therefore, I will consider this matter as resolved. If you require further assistance, please open a?Support Ticket?on our Help Desk.