Event Confirmation Email Not Being Sent

  • Resolved agreda

    (@agreda)


    3 years, 8 months ago

    Thanks for the great work on this plugin!

    In testing, we notice the Event Confirmation Email Text is not being sent to attendees. The customer does receive the Woocommerce order notification emails.

    But the Event Confirmation Email Text entered into the Events detail is not inserted into those messages. And it is not being sent separately.

    Should that text be included in the Woocommerce email confirmation the customer receives? Or is it sent separately?

    Either way, our customers do not receive that information. We need to use that field to send Zoom details immediately after event ticket purchase. Please advise.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter agreda

    (@agreda)

    This issue has been resolved.

    Email is sent after order is marked as completed. Had to add custom function to auto-complete virtual order for immediate delivery of registration confirmation.

    Hi @agreda,

    Have you paid the pro version? I am using this plugin, however email confirmation are not being sent.

    Thanks

    Thread Starter agreda

    (@agreda)

    @escaldon No, not yet. I’m hoping to iron out few remaining issues before I upgrade. The emails are sent for me, just not until the order is marked as complete.

    Thanks @agreda for your reply. Are you using any additional SMTP plugin? The thing is that emails are not sent neither the order is completed.. it is quite strange. Support has advised that I need the pro version but.. I think that is not true. thanks

    Thread Starter agreda

    (@agreda)

    @escaldon I have not yet installed an SMTP plugin on the site in question. That would be my next step to address deliverability of any site-generated emails. I use “Easy WP SMTP” on various other sites, with good success.

    I believe it would be very unfair to require Pro upgrade to address such core plugin functionality as notification emails. :-\

    Thanks @agreda. I appreciate your reply.

Viewing 6 replies - 1 through 6 (of 6 total)
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