Event Custom Automated Email area not visible

  • Resolved nlou

    (@nlou)


    11 years ago

    I am using pro version and have gone to Events > Settings > Emails > Custom Booking Email Templates and made sure both “Enable Custom Booking Email Templates” and “Allow custom emails for events” are set to Yes. However, I am unable to see the Custom Automated Emails tab within the Event page referred to in the documentation. I have done the plugin on/off test without any luck. Any other ideas on how to troubleshoot this, this is a very important element to the registration process.

    https://www.ads-software.com/plugins/events-manager/

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  • Thread Starter nlou

    (@nlou)

    Okay, I think I figured out the problem as I was tinkering with jetpack and multiple booking options. Both are now deactivated and the custom email template is again available. Possibility that there is a conflict with Jetpack, but makes more sense that when multiple booking option is allowed, custom emails for event confirmation is deactivated.

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