Event disappears a few days after creation

  • Resolved ABM

    (@andymulb)


    2 years, 4 months ago

    Hi,
    one of my clients asked me to check why her events randomly disappear a few days after she created them. It happened two times already. The maximum amount of spots was not exceeded, and I can’t even find the event in the plugin section “Events”. The “Appointments” section shows one booking which requires two of thirty spots. After this booking, the event was not available anymore.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ameliabooking

    (@ameliabooking)

    Hello,

    Thank you for reaching out to us.

    Does the event completely disappear or is it just not available for booking anymore?

    Looking forward to your reply.

    Thread Starter ABM

    (@andymulb)

    Hello,

    thanks for your reply. The event completely disappears.

    Thread Starter ABM

    (@andymulb)

    Hi, do you have any solution for this issue?

    Best regards,
    Andreas

    Plugin Author ameliabooking

    (@ameliabooking)

    Hello,

    Thank you for clearing that up.

    Can you please provide us with the screen recording of the issue that you are dealing with and we will assist you with this?

    Looking forward to your reply.

    Thread Starter ABM

    (@andymulb)

    Hello,

    the problem occurred only twice in about two years. Therefore, it is difficult to replicate or record the error. It’s frustrating when an event disappears without you knowing about it. Do you have any idea what could be causing the problem?

    I switched the caching plugin to WP Optimize and did not activate JavaScript optimization.

    Best regrads

    Thread Starter ABM

    (@andymulb)

    Hello again,

    we just found out that only dates on April 15, 2023 are not displayed. Maybe there are more dates when an event can’t be booked, but I can’t try all the days of the year individually. The booking process on the website is as follows. A service has been created for each event. Also, employees have been created to whom the service will be assigned. To do this, “Special Days” are created on the dates that the events take place. You can understand the error with the following screenshots: https://we.tl/t-kLNmBot9ul
    “Days Off” were not added.

    Plugin Author ameliabooking

    (@ameliabooking)

    Hello,

    Thank you for providing us with an update.

    Can you please create a ticket on the following platform and we will assist you with this?

    https://tmsplugins.ticksy.com/submit/

    Looking forward to your reply.

Viewing 7 replies - 1 through 7 (of 7 total)
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