Event Purchase not registered in Campaign

Hi there @tchielo

Thanks for contacting us.

I checked the two screenshots you shared.

So in Events Manager you checked there are Purchase events, but in your Ads Manager, under column Purchase, there is no count of purchases.

This could be because the pixel you’re using in the campaign is different to that of that one that’s installed / connected on your website.

Could you please go to your campaign in Ads Manager and then click on that active ads (Campaigns > Adset > Ads) — go into the inside the adsets and click an active ads inside?

Then please check in the Tracking section, and the pixel ID used here should match the one that’s active on your website.

Sample screenshot:

Link to image: https://d.pr/i/xLVxqc

Please send us the screenshot of that Tracking section of you campaign ads.

Fyi, your pixel ID on your website is 203755001234113.

Look forward to your reply.

• This reply was modified 3 years, 6 months ago by Sol J. a11n.

Hi @tchielo

We haven’t heard back in a week so we’ll resolve this support thread. Please feel free to open a new thread should you have any questions in the future.